Transmission Substation Technical Support Administrator (Hybrid)

Job No: 499868 FT/PT: Full-time Regular/Project/Seasonal: Regular Location: Austin, TX 78732 City: Austin State: Texas Categories: Information Technology/Cyber, Other, Operations/Maintenance (Power, Water, Transmission, Telecom), Hybrid

LCRA is looking for an individual with passion for service and excellence to join a team that performs an essential role in the reliability of the Texas electric grid! On our Transmission System Controls team you will be performing a critical function of supporting technicians, processes, and systems that directly impact the Texans we serve. We are an energetic team working in the protection and control field of electric substations and you will be providing services such as technical expertise, computer troubleshooting skills, process design, compliance support, and hardware/software management to name a few. Join a reliable organization with a critical mission and significant opportunity!

You will be trusted to:

- Directly administer Information Technology/Operational Technology (IT/OT) support and maintenance for System Controls technicians and other TSC personnel.

- Test software/hardware/applications in beta and production environments as technology advances and to facilitate process improvement.

- Provide enhanced department controls and oversight of maintenance operations in compliance with NERC standards for Protective Relaying (PRC) and Cyber Assets (CIP).

- Develop and run queries and reporting for users and management.

- Document, verify, monitor, and create reports related to compliance with NERC reliability standards, ERCOT protocols and operating guides.

- Monitor work orders pertaining to NERC regulatory requirements for PRC and CIP.

- Create and oversee a proactive compliance monitoring process to ensure that activities required by the reliability standards are performed and properly documented in a timely manner.

- Troubleshoot application and hardware issues and make configuration changes as required to ensure correct operation.

- Perform administration of application servers, including backup, recovery, disaster recovery, monitoring, tuning, and documentation to ensure systems are available for customers.

- Manage departmental SharePoint site providing and updating the status of compliance related activities.

- Provide written responses and data analysis and collection activities at the request of Texas RE, NERC and/or ERCOT.

- Implement automation applications for process improvements and data visualization.

You qualify with:

- Twelve or more years’ experience in the construction and/or maintenance of power substation protection, SCADA, diagnostic metering, monitoring and/or control systems, or other relevant experience. A degree(s) in computer science, information technology, electronics, electrical power engineering, industrial maintenance, or relevant field may be substituted per LCRA guidelines for certain years of experience.

You are a great fit with:

- Advanced IT/OT Knowledge/experience

- Familiarity with NERC and/or ERCOT processes

- Experience in electric substations or other utility experience

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.

Applications close: