Telecom Technician II

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at People's Natural Gas? We have a great opportunity for a Telecom Technician II!

The chance to become a true subject matter expert in your career! You will have the opportunity to look at our systems and communication structure from the ground level up. This position offers career advancement opportunities and the chance to grow. Are you a future leader that likes to work hands on? Let's Talk!

The Telecom team acts as an internal Telecommunications company for Peoples Gas by supplying Radio, Cellular service and SCADA support for daily operations. The Telecom Technician II installs, supports, maintains, and repairs all aspects of the Peoples Natural Gas communication network, which includes voice, data, and transport network. In this role you will verify service by testing circuits, equipment and alarms. Using your company provided vehicle you will be on the go keeping the network up to date. This position has an on-call schedule rotation every 6 weeks.

Essential Duties

- Monitor and troubleshoot servers, network and phone systems, and application issues; identify breakdowns within the telephony systems and support the restoration and repair of normal operations, using a variety of testing methods and equipment.

- Monitor and troubleshoot critical processes and assist senior level technicians in emergency situations and longer than normal work hours, including on call duties.

- Assist senior technicians with site surveys and collaborate with department contacts to plan and coordinate new and/or upgraded cabling, and telecommunications equipment for small or basic systems.

- Support the installation of new equipment and upgrades and coordinate installation activities; support the installation and repair of distribution racks, interconnecting and distribution cables, terminals, intrusion alarms, alerting devices, grounding, and wiring of a variety of signaling and communications systems

- Assist with the implementation of software changes in network equipment

- Recommend precision adjustments on electrical control devices for maximum operating efficiency.

- Install, test, maintain and repair key telephony systems directed by voice network senior resources.

- Contact vendors for replacement components

- Maintain current telephony/infrastructure line termination records and prepare written work reports

- Collaborate with field technicians to ensure projects are completed to quality and delivery specifications

- Troubleshoot various LAN/WAN equipment

- Make recommendations using standard operating procedures

- Perform other duties as assigned or required

- Two – three years telecommunication experience

- Vocational electronics or telecommunication training or associate’s degree

- FCC license preferred

- Demonstrated related experience may be substituted for preferred education

- Valid driver’s license and ability to drive PNG company vehicles.

Knowledge, Skills, And Abilities

- Understanding of voice, data, transport networks and power systems

- Technical skills to install and maintain diverse telecommunication systems

- Knowledge of microwave, fiber, PBX and data networks

- Knowledge of Microsoft Office

- Ability to work independently with little supervision

- Ability to collaborate as a member of a team and with other departments

- Strong communication skills (written and verbal)

Working Conditions

- While performing the duties of this job, the employee must be able to: travel approximately 75% to work sites of PNG (and travel beyond Pittsburgh representing PNG)

- Operate computer, telecommunications systems and hand tools

- Perform heavy work exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds if force constantly to move objects.

- See color, possess depth perception and field of vision, hear, talk, climb, balance, stoop, kneel, crouch, reach, stand, walk, push, pull, and perform tasks requiring manual dexterity, repetition and visual acuity

- Incumbent is exposed to extreme temperatures, noise, wet, ad humid conditions, gas, fumes, odors, dusts, mists, poor ventilation, mechanical, and electrical hazards.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

- Family members cannot result in a supervisor/subordinate reporting relationship

- Family members cannot work in the same department.