Job Summary/Purpose
Delta Utilities is seeking a Gas Legacy Meter Reader. This position will use AMR (Automated Meter Reading) & IMU (Interface Management Unit) to read industrial, commercial and residential meters by assigned routes and/or appointment to ensure timely and accurate monthly measurement of energy consumption. Ability to identify and work non-registering equipment including programming and installing IMU devices.
Accountabilities And Essential Functions•Manual Meter Reading: Travel to residential, commercial, and industrial locations to manually read gas meters. Accurately record usage data using handheld devices or paper logs.
•Meter Identification & Verification: Confirm meter ID numbers and document readings to ensure accurate and timely billing.
•Route Planning & Optimization: Plot daily routes using maps and procedures. Contribute to continuous improvement of route structures and update location data to support efficiency and safety.
•Meter Inspection & Maintenance: Inspect meters for tampering, leaks, or damage. Perform minor maintenance such as clearing obstructions around meters and assisting in turning the gas service off as directed (e.g. for move-out’s or non-payments)
•Customer Interaction: Communicate with customers to gain access to meters and provide basic information about the meter reading process. Respond to inquiries and escalating issues as needed.
•Data Reporting: Submit daily logs of readings, locations, and incidents. Ensure accurate data entry into billing systems.
•Safety & Compliance: Follow all safety protocols, use required PPE, and report hazards such as gas leaks, theft, or equipment malfunctions.
•Technical Support: Identify non-registering IMUs and investigate IMU-related work orders. Use tools and equipment to reprogram or install IMU devices.
•Manual Re-Reads: Perform manual reads of gauges and large meters as required, including re-read orders.
•Cross-Functional Collaboration: Partner with customer relations to resolve account and audit requests. Participate in training and cross-training to enhance job knowledge.
Key Accountabilities
•Accuracy: Ensure precise meter readings to support correct billing.
•Timeliness: Complete assigned routes within scheduled timeframes.
•Customer Service: Represent the utility professionally and courteously.
•Safety: Maintain a strong safety record and report hazards promptly.
•Confidentiality: Handle customer data responsibly and in compliance with privacy regulations.
•Driving Requirements: Maintain a valid driver’s license and a safe driving record.
Minimum Requirements
Minimum education required of the position
•Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and percentages), punctuation, grammar and spelling.
Minimum Experience Required Of The Position
•Requires a minimum of zero (0) years of current work experience in meter reading operations. Having 2+ years of meter reading experience is preferred. If 0-2 years of experience in meter reading, mechanical aptitude or experience using small tools (e.g., for basic repairs, assembly, or troubleshooting technical issues) is essential.
•Knowledgeable with Itron Meter Reading Equipment is a plus.
Minimum Knowledge, Skills And Abilities Preferred Of The Position
•Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
•Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.
•Able to meet and maintain performance and attendance criteria for the job.
•Able to demonstrate thorough working knowledge of the policies, practices, procedures and business processes supporting manual meter reading, automatic meter reading and IMU maintenance processes, including ability to understand and develop working knowledge of software and hardware components.
•Able to demonstrate a working knowledge of the meter reading cycles, segments and routes.
•Able to use mainframe software programs such as Oracle Field Services.
•Able to demonstrate ability to operate a personal computer, including working knowledge of word processing software.
•Able to understand and evaluate software, hardware and other technology.
•Able to use the proper tools for any given job.
•Able to demonstrate and utilize effective oral and written communication skills.
•Able to communicate clearly and effectively with customers on the routes in a courteous and professional manner.
•Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the company.
Any Certificates, Licenses, Etc. Required For The Position
•Must possess a valid, non-expired Driver's License.
•Must be able to obtain and maintain a valid Class D Driver’s License when needed.
Physical Requirements
•Able to work inside a vehicle and/or outside for most of the workday.
•Able to sit for extended periods of time.
•Able to view a personal computer or laptop screen for extended periods of time.
•Able to operate a motor vehicle, including ability to enter and exit vehicle unassisted.
•Able to adapt easily to changing work schedules.
•Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) occasionally, as needed or required to meet established deadlines.
•Able to work with moderate daily pressure to meet deadlines.
•Able to exert up to 50 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.
•When hired, this job title will be Technician, Meter Reading.
Working Conditions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
•Able to work daily in all types of weather conditions.
•Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
•Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
•Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
•May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.
Notice:
As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol
About Delta Utilities
Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities will be a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.
Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and will acquire Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.
Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
Learn more at https://deltautilities.com.
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
New Orleans, LA
full time
