TECHNICAL SERVICES MANAGER

Kingspan Insulated Panels North America, a division of the Kingspan Group Plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market.

Learn about our Planet Passionate initiatives: https://www.youtube.com/watch?v=EEeIS55WMOk

At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.

Ready to be part of our team?

Career Advancement Opportunities

We are looking for a Technical Services Manager for our Deland, FL office!

Essential Duties:

- Manage and oversee the work of pre-sale and post-sale engineers, ensuring consistent application of engineering standards, code compliance, and best practices.

- Coordinate technical support for sales, specifications, submittals, and warranty/compliance reviews.

- Approve and stamp technical documentation as needed, ensuring constructability and compliance with all codes and regulations.

- Provide strategic guidance in developing department processes, technical policies, and knowledge management systems.

- Represent the organization in technical discussions, client meetings, industry groups, and regulatory forums.

- Coordinate technical support across sales, R&D, drafting, and project management teams to deliver integrated customer solutions.

- Manage workload distribution, resource planning, and performance reviews for team members.

- Drive continuous improvement initiatives to optimize customer support, design efficiency, and compliance.

- Mentor and coach engineers across all levels, supporting career development and succession planning.

- Follow the Group Code of Conduct and Group Compliance.

- Follow Compliance requirements per “KNA-SOP-1705 Compliance Roles and Responsibilities.”

- Performs all other duties as assigned.

Key Responsibilities - Aligned to ASCE Guidelines:

- Lead and manage the Technical Services department, setting priorities, goals, and KPIs.Lead and manage complex engineering projects from concept through completion.

- Independently evaluate, select, and adapt advanced engineering techniques and procedures.

- Solve challenging technical problems and develop innovative solutions.

- Serve as a technical expert and advisor across departments and with external stakeholders.

- Prepare and review engineering reports, specifications, and documentation.

- Represent the organization in meetings with clients, regulatory agencies, and industry groups.

- Mentor and guide junior engineers and technical staff.

- Contribute to strategic planning and policy development within the engineering function.

Education/Experience:

- Bachelor’s or Master’s degree in Engineering (Civil, Mechanical, Electrical, or another relevant engineering discipline) from an ABET-EAC-accredited program.

- Professional Engineer (PE) license

- Typically, 10+ years of progressive engineering experience, including at least 3–5 years in a supervisory or management role.

- Demonstrated expertise in applying advanced engineering principles and practices, with proven leadership experience in technical service or engineering teams.

Other Skills and Requirements:

- Strong leadership, organizational, and team management skills.

- Excellent communication and interpersonal abilities for both technical and non-technical audiences.

- Proven ability to manage multiple priorities and drive results in a fast-paced environment.

- Strong decision-making, problem-solving, and conflict-resolution skills.

- Member of professional practice organization preferred.

Physical Demands:

The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform key responsibilities.

- Strength & Mobility: This position primarily involves seated work, with occasional standing or walking as needed. Must be able to exert up to 10 lbs. of force occasionally, up to 5 lbs. frequently, and a negligible amount constantly to lift, carry, push, or pull objects.

- Dexterity & Coordination: Frequent use of hands and fingers for typing, handling documents, operating office equipment, and interacting with digital tools.

- Visual & Auditory Requirements: Requires specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for reading, computer work, and document review.

- Cognitive & Communication Demands: Requires sustained mental focus, problem-solving, and analytical skills. Effective verbal and written communication, including collaborating with others, phone calls, emails, and in-person discussions.

- Work Environment: Typical office setting with controlled lighting, temperature, and noise levels.

We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.

Kingspan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.