Technical Service Engineer

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!

Join the Charter Steel Commercial team as a

Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative

Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience. Charter Steel is a member of the Charter Manufacturing family of companies.

Job Summary:

Collaborate with customers to align metallurgical specifications and performance criteria with Charter’s advanced steelmaking capabilities across diverse industrial applications. Interface cross-functionally with Engineering, Sales, and Operations to optimize process parameters, troubleshoot production constraints, and ensure metallurgical integrity through applied materials science. Spearhead innovation by leading new product development initiatives, leveraging thermomechanical processing, alloy design, and failure analysis expertise.

Position Specifics:

- Location: Remote-based in US Midwest states OH, MI, WI or IN

- Travel Expectations: 50% domestic travel to US customers

- Required Expertise: Cold Forming / Cold Heading

- Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time

Key Responsibilities:

Customer & Product Support

- Manage customer claims and address field concerns

- Interpret specifications to recommend suitable Charter products

- Assess feasibility of customer requirements and manage expectations

- Recommend process improvements for both customer and internal manufacturing

- Develop strong technical relationships to resolve issues collaboratively

Cross-Functional Collaboration

- Resource / Subject Matter expert for cold-heading and cold-forming

- Act as a technical resource for Inside and Outside Sales

- Coordinate technical meetings between customers and internal teams

- Communicate significant technical issues across all business levels

- Leverage internal technical resources to meet customer needs

Innovation & Industry Engagement

- Lead or support New Product Development initiatives with customers

- Influence and suggest enhancements to customer processes

- Participate in industry and association events to promote Charter’s products

Compliance & Job Requirements

- Follow Environmental, Quality, and Safety Management System procedures

- Meet essential job requirements with or without reasonable accommodation

What You Will Need:

- Bachelor’s degree in Engineering or related field

- 2+ years of customer-facing technical experience - 5+ years in manufacturing including cold-heading / cold-forming

- Strong grasp of steel manufacturing processes and specifications

- Excellent communication and interpersonal skills

- Ability to interpret and evaluate customer technical requirements

- Skilled in influencing and coaching across teams to drive results

- Comfortable with up to 50% travel

Nice to Have:

- Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree

- Experience in a related market as a customer or a supplier of steel products

- Experience in strategic planning

- Experience managing within a highly documented manufacturing quality system

- Supervisory or managerial experience in a technical discipline

- Experience with QS9000, ISO9000, and/or TS16949 quality systems

Take the next step in your career, apply today!

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We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).