System Operator/Dispatcher
Casa Grande, AZ
Full-time
$66,000-$100,000About This Job
Reports to: Engineering and Operations Manager
Job Description:
We are seeking a reliable and highly organized Electric Utility Dispatcher to join our team at Electrical District #2. This is a critical role within the District that requires flexibility and the ability to handle a variety of responsibilities related to electric distribution, load review, and more. The ideal candidate will be detail-oriented, proactive, and possess strong communication and problem-solving skills.
The salary range indicated in this job advertisement is contingent upon the candidate's level of experience.
Duties and Responsibilities:
•
Coordinate and dispatch work to field crews for electric distribution system maintenance, repairs, and installations.
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Monitor and manage daily operational workflows, ensuring timely and efficient response to service requests and outages.
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Provide clear, accurate, and timely communication to customers about service interruptions, expected resolution times, and updates.
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Issue Hot Line Orders and One Shots as needed via SCADA
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Maintain ED2’s Standard Operating Procedure for Hot Line Orders
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Manage the location of ED2 crews to facilitate efficient dispatching for outages.
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Work closely with the customer service team to address customer inquiries and concerns.
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Provide real-time status updates on work orders and outage resolutions to internal teams
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Utilize SCADA systems, maps, and other tools to track electrical grid operations and troubleshoot system issues.
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Perform routine load reviews and analysis to ensure the distribution system is operating within capacity.
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Identify potential overloading or underloading conditions and collaborate with engineering staff to resolve issues.
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Monitor demand fluctuations and assist in the development of load forecasting and system planning.
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Serve as the primary point of contact for customers reporting outages, electrical issues, or service interruptions.
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Provide clear, accurate, and timely communication to customers about service interruptions, expected resolution times, and updates.
Qualifications:
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Must have a high school diploma or a GED certificate.
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Must have a valid Arizona driver's license and maintain residence within the District's boundaries.
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Additional education or training in electric utility operation, safety engineering, and right of way fields are required.
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Journeyman Certificate is required.
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Must have a minimum of 5 years experience as a Journeyman.
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Must have a good track record of safety and performance.
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Must be knowledgeable of electric utility operations and safety practices.
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An exceptional educational background may be considered for a portion of the experience requirements.
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Must believe in, be sympathetic with, and be interested in furthering the Districts objectives.
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Must possess a strong desire to promote and produce good safety practices for employees and the public in general.
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Should do all possible to furnish leadership and effective administration as an example for all District employees.
Essential Functions:
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Ensure all dispatching activities adhere to safety protocols and industry standards.
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Assist in maintaining accurate records for compliance with state, federal, and company regulations.
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Participate in ongoing training to stay up to date with new technologies and best practices.
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Support various other tasks as assigned, including maintaining documentation, assisting with system inspections, and collaborating with other departments to improve operational efficiency.
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Regularly review and analyze SCADA data to monitor health and performance of the electric grid
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Analyze SCADA alerts and help identify faults or outages
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Maintain clear communication with field personnel, management and customers to provide outage updates
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Operate switches, circuit breakers, and other control equipment via SCADA to manage the flow of electricity across the District.
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Keep accurate records of the system performance, outages, and any corrective actions taken.
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Work closely with all departments to ensure smooth day-to-day operations.
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Document all outages and switching procedures for future reference.
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Become familiar with NISC’s Outage Management System to help coordinate outages.
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Work with IT Manager on SCADA system upgrades as needed.
Job Type: Full-time
Pay: $66,000.00 - $100,000.00 per year
Benefits:
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401(k)
•
401(k) matching
•
Dental insurance
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Health insurance
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Health savings account
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Life insurance
•
Paid time off
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Retirement plan
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Tuition reimbursement
•
Vision insurance
Schedule:
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10 hour shift
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On call
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Weekends as needed
Experience:
•
Journeyman: 5 years (Required)
License/Certification:
•Journeyman Certificate (Required)
Journeyman Certificate (Required)
Ability to Commute:
•
Casa Grande, AZ 85194 (Required)
Ability to Relocate:
•
Casa Grande, AZ 85194: Relocate before starting work (Required)
Work Location: In person
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