Supervisor, Water Meter Installation | Lawrenceville, GA

Bermex, Inc.

Full time Regular

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About The Role The Water Meter Installation Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the water meter services department. This position requires a high degree of water meter knowledge, excellent time management, and exceptional interpersonal communication skills.

Salary Transparency: Pay rate for this position up to $68,000/year based on experience.

What You’ll Do

+ Identifies, investigates, and resolves issues ensuring deadlines are met + Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced + Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction + Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers + Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions + Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services + Requisitions needed personnel, supplies, equipment, parts, or repair services

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Meter Services Assistance

+ Drives vehicles or equipment to complete work assignments or to assist workers + Interprets transportation regulations, safety regulations, or company policies and procedures for workers + Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents + Resolves worker problems or collaborate with employees to assist in problem resolution + Performs or schedules repairs or preventive maintenance of vehicles and other equipment + Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts, and water meter exchange and/or installations.

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Customer Communication

+ Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities, + May provide general information about the meter services to customers, when applicable + Use telephones, tablets, and/or computers to communicate

About You

Your Skills:

Benefits

Health and Safety

Retirement

PTO Plans

After 90 completed days of service for full-time employees:

Perks/Allowances

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Internal Job Description Company Description

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

Role Description

The Meter Services Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter services department. This position requires a high degree of metering knowledge, excellent time management, and exceptional interpersonal communication skills.

Essential Duties & Responsibilities

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Meter Reading Supervision

+ Identifies, investigates, and resolves issues ensuring deadlines are met + Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced + Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction + Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers + Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions + Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services + Requisitions needed personnel, supplies, equipment, parts, or repair services

•

Meter Services Assistance

+ Drives vehicles or equipment to complete work assignments or to assist workers + Interprets transportation regulations, safety regulations, or company policies and procedures for workers + Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents + Resolves worker problems or collaborate with employees to assist in problem resolution + Performs or schedules repairs or preventive maintenance of vehicles and other equipment + Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts

•

Customer Communication

+ Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities, + May provide general information about the meter services to customers, when applicable + Use telephones, tablets, and/or computers to communicate

Requirements:

Minimum Qualifications:

Preferred Qualifications:

Desired Skills:

Office

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Additional: Department & Division:

Operations, Meter Services

Exempt Status*: Exempt Reports to: Operations Management Works with Inside Company:

Works with Outside Company:

Working Conditions:

Supervisor Responsibilities:

Physical Requirements:

Travel Requirements:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)