Strategic Customer Engagement Advisor

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: September 5, 2025

Closing Date: September 21, 2025

Position Type: Permanent

Union: CUPE

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

ENMAX Power is looking for a Strategic Customer Engagement Advisor to lead our customer engagement efforts with some of our most valued and high-profile customers. This isn’t a sales role, it’s about building genuine, trust-based relationships and being a reliable point of contact who understands customer needs and help navigate challenges and opportunities.

In this role, you’ll work directly with customers to listen, learn, and support, whether that’s helping them understand our services, identifying ways we can better meet their needs, or simply being there when something isn’t working quite right. You’ll act as a strategic advisor, helping customers feel confident and supported while also representing their voice within ENMAX Power.

Internally, you’ll collaborate across teams to influence service improvements and drive initiatives that enhance the overall customer experience. Your insights and leadership will help shape how we show up for our customers, not just today, but in the future.

If you're someone who thrives on building meaningful relationships, learning, solving problems, and making a real impact, we’d love to connect.

Major Responsibilities:

- Execute ENMAX Power’s Strategic Customer Engagement program under the direction of the Manager, focusing on proactive, relationship-based engagement with high-profile and strategic customers.

- Build and maintain strong customer relationships through regular touchpoints, issues management, and a deep understanding of customer goals, challenges, and industry context.

- Participation in industry consortiums and working committees on behalf of ENMAX Power.

- Develop and implement strategic account plans and customer profiles to inform internal teams and senior leadership.

- Provide expert guidance to customers on system planning, capacity availability, connection processes, investment policy, contractual matters, and ENMAX Power’s Terms and Conditions.

- Collaborate with internal departments to resolve customer issues and deliver business solutions aligned with ENMAX Power’s priorities.

- Lead cross-functional initiatives to improve customer experience, including identifying opportunities, recommending enhancements, and driving innovative solutions.

- Create and implement strategic communication plans to support change-management and key initiatives impacting customer experience.

- Mentor and coach colleagues to foster a culture of customer-centricity, collaboration, and continuous improvement.

Education Required:

- Degree in Business, Marketing, Communications, or a related field

Qualifications & Experience:

- 5 years of customer relationship management experience

- Electric utility experience an asset

- Proven experience in providing strategic direction, leadership and action-based programs for the overall organization rooted in customer-focused thinking

- Experience performing highly complex analysis and providing advice on the findings

- Basic knowledge of the electricity industry, in Alberta and Canada, including familiarity with the applicable regulatory frameworks and market participant dynamics

- Experience working with senior stakeholders or high-profile clients

- Intermediate understanding of the ENMAX Power business and operations is an asset

Competencies:

- Passion for building strong, trust-based relationships

- Strong analytical and problem-solving skills, with a proactive approach to assessing complex situations and driving effective, well-informed decisions.

- Strong interpersonal skills with the ability to communicate at all levels and influence senior leadership internally and externally

- Self-directed, well organized, able to prioritize and execute responsibilities through influencing others

- Desire to learn and add value within a challenging and changing environment

- Ability to manage and support customers, including issues management

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary: Communications Level C (Current CUPE 2025 rates)

$96,749.93 - $102,800.52 - $108,831.27 - $114,881.86 - $120,932.45

Location: This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You can work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday. There may be travel with the City of Calgary to customer sites/locations.

Note:

- We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.

- If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

- Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.

- Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

- Two professional references will be requested.

- Education requirements for this position will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our

careers page

to learn more about other opportunities at ENMAX Corporation.

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About ENMAX

For over 100 years, ENMAX Corporation, through its subsidiaries and predecessors, has provided Albertans with safe and reliable electricity to power the success of our province. We are warming homes, supplying worksites, driving businesses and powering communities. We are committed to being “on” for our customers. Our goal is to provide forward-thinking and customer-centric energy solutions that not only work for today, but also provide for a better tomorrow.

The ENMAX Group of Companies is a diverse organization that understands what it means to buy and make electricity, to move it across our network of wires to homes and businesses, and to market and sell electricity to our customers in a way that works for them.