American Water

Sr. Supervisor, Operations

LocationPeoria, IL
Job TypeFull-time

About This Job


Requisition ID: 108096

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.


About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.


For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Illinois American Water is seeking a full-time Sr. Operations Supervisor to join our team in Peoria, IL and help lead our distribution and field services work. This role will provide oversight of critical operational work that directly impacts our customers and the communities we serve. As the Sr. Supervisor, you will be responsible for scheduling and coordinating work, leading service crews, and addressing emergent needs in the field. Our ideal candidate will be an effective leader, flexible, and a strong collaborator. Primary Role

Supervises the day-to-day water operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.

Assures policies, procedures, programs, and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
May be involved in customer service-related issues.
Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
Support manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
Continue to reinforce the importance of developing a diverse workforce.
Work collaboratively with other functional leads to mitigate business risks.
Implement effective communications at all levels of our operations.
Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
Knowledge/Skills

Knowledge of the regulated water business and the regulations impacting the business.

Knowledge of process and operational areas.
Strong construction background.
Basic computer knowledge (Excel, Word, internal operational software).
Mechanical/Maintenance background.
Leadership, Relationship building, teamwork, Labor Relations.
Experience/Education

Bachelor’s degree in operational discipline, management, or related technical discipline preferred but not required, or equivalent experience.

Certifications/Licenses

Valid driver’s license.

Work Schedule

Full-time

Monday-Friday, daylight hours
On-call responsibility
Work Environment

Indoor and outdoor environment

24/7 operations
Travel Requirements

Local and occasional regional travel.

Other Requirements

Ability to sit, stand, bend, and walk for long periods of time.

Lift minimum 25lbs.
Occasional hands-on work required.
Competencies

Prioritizes & Role Models Safety

Self-Awareness

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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