Sr Product Manager, Internal Operations

The Role:

We’re looking for a dynamic Senior Product Manager to lead and evolve our internal CRM and workflows roadmap. This role is on the front lines—bridging Sales, Marketing, Support, Engineering, and Delivery to deliver scalable operational improvements that unlock exceptional client experiences across the business. You’ll own strategic decision-making for our CRM tools and processes, turning complexity into seamless workflows.

Role Responsibilities:

- Own the CRM (Salesforce) roadmap—prioritize initiatives that improve internal efficiency and drive superior client experiences.

- Identify pain points and friction in current operational processes; design improvements and new features to address them.

- Work closely with Sales, Marketing, Support, Engineering, and Delivery to align roadmap to evolving business needs.

- Gather, analyze, and leverage data, customer feedback, and stakeholder input to inform decisions.

- Lead requirements gathering, documentation, and stakeholder alignment for CRM-related projects.

- Build business cases for changes; ruthlessly prioritize for impact, effort, and alignment with company strategy.

- Launch, monitor, and iterate on process and technology changes. Follow up to ensure improvements stick.

- Communicate and collaborate with a broad list of stakeholders, including executive leadership.

Experience and Education:

Skills and Abilities:

- Bachelor's Degree required in one of the following fields; engineering, environmental science, computer science concentration. - 5+ years in product management or equivalent, with a focus on internal tools or enterprise software.

- Demonstrated success delivering cross-functional projects that improve efficiency or user experience.

- Experience collaborating across diverse business teams (Sales, Support, Engineering, Marketing, Delivery).

- Exceptional analytical, problem-solving, and prioritization skills.

- Excellent written and verbal communication abilities; skilled at surfacing and resolving misalignment.

- Comfort with data—can dig deep into metrics and feedback to drive evidence-based improvements.

- Ability to drive clarity from ambiguity.

- Experience with CRM systems required; Salesforce experience is a strong plus.

Physical Abilities

- Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.

- Visual Acuity: Ability to view computer screens and read documents for extended periods.

- Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.

- Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.

- Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.

- Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.

- Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.

- Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.

- Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

- Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week

- Health & Safety Working Requirements

- Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)

- Adjustable ergonomic chair

- Proper Lighting

- Heating, air conditioning and ventilation to create a comfortable environment

- Appropriate internet and bandwidth to conduct business

- Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees

- As a global organization, attending meetings and events during early mornings and evenings may be required

- Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required

- Traveling off-site to employee and client locations globally, events and vendor meetings is required

- Occasional international business trips may be necessary, and a valid passport is essential

- Business travel may be required up to 5% of the time

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $111,000-$161,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Business Unit: GBU Energy Solutions

Division: SRM

Legal Entity: ENGIE INSIGHT SERVICES INC.

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.