Sr. Electric Customer Meter Service Instructor, Technical Training

Location:Worcester, MA, US, 01604

Division: Learning Technical US

Job Type: Full Time

Requisition Number: 61801

Department:

Job Function: Human Resources

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Sr. Electric Customer Meter Service Instructor, and find your superpower.

National Grid is hiring a Sr. Electric Customer Meter Service Instructor, Technical Training. This position will be located in the Millbury, MA office.

Job Purpose

Deliver high quality learning experiences that meet Electric technical training, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions. At the highest level the role will act as a technical subject matter expert for the US.

Key Accountabilities

- Deliver technical training programs to clients through a blended learning approach, such as hands on activities to stimulate real tasks, ensuring that National Grid is effectively providing training in line with external requirements, operational priorities, and best practice.

- Support the design and development of cohesive and innovative curriculum and training programs to meet client learning requests.

- Liaise with the business, acting as a technical training advisor for various departments throughout the company to resolve any queries or issues.

- Administer testing and conduct physical and technical assessments.

- Represent technical training as the subject matter expert on various committees to ensure that technical training is represented and understood in the business.

- Conduct assessments of training needs associated with the introduction of new equipment, procedures, and technology to ensure that National Grid incorporates best practice into learning methods and programs.

- Participate as a subject matter expert during the modification and creation of new technical training programs by the Design and Development areas of Technical Training.

- Keep up to date on training developments to ensure that innovation and latest learning requirements and ideas are incorporated into National Grids technical training programs.

- Define, create, and deliver training programs such as preparing lesson plans and developing instructor materials and assessments to meet the learning and development needs of the business and ensure all external requirements are met.

- Coordinate learning records administration including monitoring course completions, attendance, assessments, and qualifications.

- Represent Technical Training as the subject matter expert including governance bodies, transformation and best practice committees and other technical committees in order ensure that Technical Training is represented and understood in the business.

Qualifications

- A High school Diploma or Equivalent is required. Supervisory experience and/or advanced education in Engineering, Education, or a related field are considered a plus.

- A minimum of 5-7 years of Electrical Operations experience with extensive knowledge of Electric Customer Meter Services.

- Extensive knowledge of complex customer metering, primary metering, AMI, Wires Down, and Service Restoration.

- Ability to work safely from a ladder and on energized equipment

- Excellent oral and written communication skills including active listening and presentation skills.

- Must have strong interpersonal skills, be able to perform in a team environment, collaborate with others, handle multiple projects, and meet deadlines.

- Strong knowledge of safety policies and CMS procedures along with construction standards, with the ability to work collaboratively between these functions.

- Understanding of Learning and Development principles

- Working knowledge of personal computers and various business-related software

- Candidates may also be asked to demonstrate their presentation skills and knowledge of technical subject matter by conducting a short training presentation.

- Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy

More Information

#LI-MR1

Salary

$111k - $130k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Nearest Major Market: Worcester