Specialist, Laboratory QA

Requisition ID: 109244

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

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About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Specialist, Laboratory QA is responsible for supporting the Quality Assurance function at the Central Laboratory, including the review of analytical data packages, method audit and certification activity.

Key Accountabilities

- Oversee and enforce quality control methodologies to ensure compliance with standard operating procedures, guidelines and regulatory standards.

- Ensure data accuracy, reliability and adherence to drinking water methods through the validation process.

- Perform internal audits, develop and implement corrective actions and investigate nonconforming events.

- Lead training sessions to promote compliance and quality excellence.

- Review and approve laboratory certifications, quality control records and laboratory documents.

Knowledge/Skills

- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).

- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)

- Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).

- Sound business acumen and judgment.

- Effective quantitative and analytical skills; attention to detail.

- Knowledge of laboratory regulations and requirements, preferably in drinking water.

Experience/Education

- Bachelor's degree in Biology, Chemistry, or related field. Equivalent role-related work experience in lieu of a degree may be considered.

- 3+ years’ experience with a bachelor’s degree or 9+ years’ experience without a bachelor’s degree in quality assurance or relevant experience in the water industry or environmental laboratory

Travel Requirements

Up to 5%, as required

Work Environment

Standard indoor laboratory environment.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.