Service Writer

At Brown Equiment Company (BEC), We Take Pride In Providing Top-tier Equipment, Parts, And Service Solutions To Our Customers. Our Success Is Built On a Strong Foundation Of BEC Blue Values, Which Guide Our Work Every Day

Make Service First

— and when customers say jume, we say how high

Have Passion for Our Work

- and seek a sense of accomplishment

Hold Ourselves Accountable

— meet our commitments to others

Continuously Improve

— and see only opportunities, never problems

Enjoy Working with Others

— and cannot imagine it any other way

Celebrate the Wins

— no matter how big or small

Give Grace

— and know we are not perfect and forgive others easily

Find Solutions

— and take quick and decisive action

The Service Writer

is responsible for managing the full-cycle work order process, ensuring efficient service operations by coordinating with the Service Team Lead, Lead Mechanic, Parts Department, and customers. This role also works closely with the Warranty Manager to ensure all warranty repairs are properly documented and processed. Additionally, the Service Writer serves as the primary liaison between customers and the service department, addressing inquiries, coordinating repairs and ensuring the maintenance and the repairs of customer equipment is handled efficiently and professionally.

Essential Functions *Reasonable Accommodations Statement

To successfully perform this job, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the job.*

Knowledge, Skill, And Abilities

Education/Experience