Service Technician - All Levels

General Description

Service Technician I $18.93 - $23.66 (Hourly)

Service Technician II $20.26 - $25.32 (Hourly)

Service Technician III $21.68 - $27.09 (Hourly)

Service Technician I General Description:

The Service Technician I is an entry level position in the Customer Service Department. The role of this position is to provide field customer service by performing tasks associated with physically initiating and discontinuing water service, leak investigation and various customer service functions. The purpose of this position is to provide accurate information for billing of utility services and professional customer service assistance to citizens and business owners, and to perform a variety of maintenance and customer service tasks on residential and commercial water meters.

Service Technician II General Description:

The purpose of this position is to provide field customer service to and guide customer bases. This is accomplished by communicating with customers; evaluating repairs; replaying to inquiries; directing bi-weekly meetings; and ensuring team performs regular vehicle checks. Other duties include changing and replacing meters; evaluating and solving issues with AMI programs; repairing leaks; maintaining supplies and inventory; overseeing vehicle checks; and training new team members. In addition, oversee reconnection of service and disconnection of service at customer sites. The successful candidate will have demonstrated an ability to provide excellent customer service, strong communication skills, ability to respond professionally to difficult intensified conflicts, and teamwork skills. Preference will be given to applicants with familiarity of Toho Water Authority's service area.

Service Technician III General Description:

The role of this position is to provide field customer service. This is accomplished by communicating with internal and external customers; accurately completing work orders, routing daily work using navigation sources and prioritization of tickets based on urgency level, and performing water quality tests. In addition, install remote meters, complete small commercial disconnects, and maintain or install a DCU.

Essential Functions

Service Technician I Essential Functions:

Service Technician II Essential Functions:

Service Technician III Essential Functions:

Minimum Qualifications

Service Technician I Minimum Qualifications:

Any Combination Of Training And Experience That Would Provide The Required Knowledge, Skills And Abilities Is Qualifying. A Typical Way To Obtain That Required Qualification Would Be:

Service Technician II Minimum Qualifications:

Any Combination Of Training And Experience That Would Provide The Required Knowledge, Skills And Abilities Is Qualifying. A Typical Way To Obtain That Required Qualification Would Be:

Service Technician III Minimum Qualifications:

Any Combination Of Training And Experience That Would Provide The Required Knowledge, Skills And Abilities Is Qualifying. A Typical Way To Obtain That Required Qualification Would Be:

Physical Demands

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk to a significant degree; use hands to operate tools or feel, and talk or hear. The employee is frequently required to pull, push, kneel, bend, squat, crawl, and twist. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental factors include outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather. In addition, noise, darkness, brightness, vibrations, traffic, biological agents, chemicals, gas/ fumes, magnetic fields, or congested area. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.

Health, Dental, and Vision Medical Insurance

Employee Onsite Wellness Center

401(a) and 457 Retirement Plans

Retirement Match

Group Basic Life Insurance / AD&D

Paid Vacation and Holidays

Paid Sick Time / Sick Bank

Employee Assistance Program

Flexible Spending Account Program

Dependent Care (FSA)

Longevity and Christmas Bonuses

Tuition Reimbursement

01

What is the highest degree or level of school you have completed? If currently enrolled, highest degree received.

02

Do you currently possess a valid class E State of Florida Driver's License?

03

If you answered "No" to the above question, are you able to obtain a State of Florida Class E Driver's License prior to employment?

04

How many years of professional experience do you have working in an Technician role?

05

How many years of experience do you have working in a Customer Service role?

06

At what level would rate your working with hand tools in the field?

Required Question