Service Tech Trainee

As a Home Service Technician Trainee, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you will be the main point of contact between the company and our customers, you will also maintain a professional and friendly image and serve as an advocate for the company and our brand.

Your specific duties in this role will include:

- Assessing customers' equipment and service needs

- Troubleshooting and repairing residential AC equipment, heating, and other equipment

- Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed

- Performing efficiency tests on all combustion related installations

- Preparing accurate daily paperwork

- Communicating with Dispatcher and Service departments

- Utilizing all applicable safety equipment and personal protective equipment (PPE)

- Maintaining a clean and neat service van and properly accounting for assigned tools and parts inventory

Requirements:

As a Home Service Technician, you will combine technical expertise with a personable, approachable, and helpful personality. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service.

Specific qualifications for the role include:

- Prior experience servicing residential Air Conditioning and Heating equipment

- Valid driver's license and ability to meet the company's motor vehicle policy

- Willingness to expand your technical and repair knowledge

- Willingness to obtain new licenses and commitment to professional growth

- Ability to support our company brand as an advocate

- Professional licenses, a plus

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.