Service Order Fulfillment Coordinator

Summit Technology has a contract opportunity for a Services Order Fulfilment Coordinator in Skaneateles, NY

Job ID S-BH29431

The Services Order Fulfilment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.

Essential Responsibilities

Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.

Coordinate the assessment, evaluation, and troubleshooting of products throughout the repair and calibration process

Provide customers with technical support via telephone and email as needed

Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders

Utilize Salesforce.com to communicate with customers and create accounts/contacts

Preferred Qualifications

3+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting

Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C’s.

Prior experience utilizing SAP for quotation/order creation, invoicing, or material management

Experience using Salesforce.com or Deal Machine for case management activities

Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable

Fluency in Spanish or Portuguese languages a plus

Skill & expertise in customer interaction and pro-active issue resolution

Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports

Please send your resume today

Visit us: www.summit-tsi.com