Service Contract Specialist - Jenbacher Engines

TheINNIO advantage :

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work?

Join our team now!

Role :

The Service Contract Specialist is responsible for administering and initial setting up of contracts on the company systems database (Oracle), including reporting on planning scope, monitoring fulfilment, and financials. This position includes assisting Customer Service Managers (CSM) to prepare contract amendments or scope changes. This position will maintain processes documentation and other Customer Service Management projects assigned as required.

The Service Contract Specialist must be experienced in contract administration, financial planning, data management, attention to detail, and communication. This role also assists with contract related projects to ensure and improve smooth integration within INNIO's North America CSM Department

Essential Responsibilities :

- Administer direct market contracts with the focus on the scope of supply for both corrective and preventive maintenance contracts related to the fleet.

- Initial setting up of contracts on the company systems database (Oracle).

- Handle amendments to direct market contracts related to scope and pricing, and assess their financial impact in collaboration with technical team and Customer Service Managers.

- Coordinate Operation Plan (OP) and preparation with the Customer Service Managers.

- Coordinate contract planning and forecasting with Customer Service Managers and supply chain teams.

- Monitor delivered orders against the defined scope of the contracts to verify that shipments correspond with the specified contract terms.

- Create and track metrics for maximizing contract opportunities.

- Monitor all active contracts and engines, and record complete and remaining contract scope against operating hours.

- Provide support for billing, receivables and operations planning.

- Must be customer focused and deliver simple, consistent, personalized service.

- Adhere to EHS regulations, encourage compliance among others.

- Administer various contract execution projects as needed.

- Create and maintain and document all Commercial Services Processes

- Additional tasks outside of this job description may be assigned by the immediate leader or manager, either verbally or in writing.

Qualification Requirements :

- Bachelor’s degree from an accredited institution in Business, Law, Economics, or related field.

- Experience working with business databases software

- At least 3 years’ work experience in a similar role

- Excellent communication skills, self-motivation, and ability to handle multiple priorities

- Ability to perform in cross-functional coordination, customer service manager, finance, sales, etc.

- Self-starter, capable of working with minimum supervision

- Advanced Proficiency in Microsoft Office applications – Outlook, Word, Excel (VLOOKUP, IF formulas, pivot tables, Power Pivot), and PowerPoint