Senior Settlement Analyst

50814 - Toronto - Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function

Review settlement supporting functions regarding customers and generators. Set up customers and generators for wholesale settlements or retail billings and embedded generator payments using totalization tables and other systems and databases as required. Implement and maintain customer account/meter data relationship in the load data management database. Respond to customer inquiries regarding contract process, billing and payment matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.

Job Description

- Review the setup or revision of wholesale settlements or retail billings or generator payments for customers and generators. Prepare IESO energy/transmission totalization tables associated with wholesale settlements. Prepare retail totalization tables for retail billing and generation payments. Review the setup of settlements information in other systems and databases.

- Coordinate with IESO, external MSPs and internally with Engineering & Construction Services regarding the submission of transmission tariff list, wholesale totalization tables and required IESO forms and documents. Coordinate with Meter Data Services, Inergi Settlements and Business Customer Centre to gain acceptance of new proposals consistent with guidelines set out by the regulator or to solve legacy problems. Issues may become controversial when balancing the Company needs against billing production system constraints.

- Keep abreast of OEB Transmission and Distribution System Codes, Retail Settlement Code, IESO Market Rules and OPA Program Rules.

- Assist Supervisor with the development of business processes and procedures required to ensure the integrity of settlements functions including compliance with OEB Codes, Transmission and Distribution licenses and rate orders and IESO Market Rules and OPA Program Rules.

- Provide support regarding settlements functions in relation to transmission and distribution connectivity, revenue metering, asset and customer policies, customer services, the application of tariffs.

- Review estimated data for wholesale and retail meters.

- Coordinate with Inergi settlement, MSP/MDS, field staff and other LDC to identify, investigate and settle short term load transfer and long term load transfers.

- Review and assist Supervisor with implementing and maintaining customer account/meter data relationship in load data management database.

- Handle escalated customer enquires regarding billing and payment issues, including process issues with 3rd parties such as the IESO and OPA as well as other Hydro One’s initiatives. Review on customer requests to modify existing accounts and services. Respond to customers in a timely manner.

- Review customer and generator end-to-end (setup to billing) connection process.

- Review and advise regarding audits to ensure billing parameters such as (rate class, total loss application including transformer loss allowance/adjustments and transformer ownership), have been correctly applied and reflected in the subsequent bill to the customer. Forward discrepancies identified to senior staff.

- Exchange information with outside organizations such as OPA, IESO, 3rd party MSP, service providers. Work with customers regarding billing inquiries.

- Perform other duties as required

Education

Selection Criteria:

- Requires knowledge of business administration, economics, project management and engineering to contribute to the development and implementation of transmission and distribution billing and settlement business processes.

- Requires a good knowledge of English, written and oral presentation skills to communicate effectively.

- This knowledge is considered to be normally acquired either in a four-year university education in an appropriate engineering field or the equivalent level of education.

Experience

- Requires experience with various aspects of the transmission and distribution systems and utility service practices to understand business objectives and approach to the wholesale and retail settlements in the electricity market. Requires experience in billing and settlement functions and processes including contributing to the development of such processes, monitoring, identifying process issues and gaps and developing solutions to specific problems.

- Requires experience in the areas of load data analysis, customer service & planning to contribute to the integrated business plans, business strategies and objectives.

- Requires experience to be familiar with the needs and issues of load and/or generator customers and to provide cost effective solutions consistent with the changing Ontario Energy Board (OEB) regulatory and licensing requirements and Independent Electricity System Operator (IESO) market rules.

- Requires experience with the organization structure, with an understanding of the roles and accountabilities of other internal business units with respect to billing and settlements processes.

- Requires an understanding of the specific initiatives of the business unit.

- Requires experience to understand the billing/settlements systems (CSS, MV-90, MV-Star, MV-PBS), tariff design and implementation of OEB rate orders in relation to billing & settlements systems.

- Requires experience to be familiar with Hydro One Networks' practices of managing customer service issues.

- A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2025"

Deadline: October 22, 2025

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.