Senior Representative, Customer Service

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Senior Customer Service Representative (Senior CSR) presents professionally and shares a positive and upbeat attitude with their team members and clients. The Senior CSR is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone, email and/or coming into Liberty locations. The Senior CSR provides the first point of contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity. The Senior CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company procedure and policies. In addition to providing service to external customer and clients, this role also supports our internal clients administrative requirements in support of business operations.

Accountabilities

Emergency Response

Administrative Support

Productivity Statistics

Problem Solving, Policy and Procedures

Education and Experience

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

What We Offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.