Senior Manager of Talent

This job is located at 1 S. Wacker Dr., Chicago, IL, 60606

PLS® Overview:

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Our Senior Manager of Talent will lead our enterprise-wide talent strategy. They will partner closely with stakeholders to assess, develop, implement, maintain, and evaluate talent solutions as aligned with our organizational goals. This person will manage multiple ongoing projects and prioritize work efforts for our Training and Communications, Talent Management, and Talent Acquisition teams. They will apply proven skills related to talent strategy, along with operational knowledge and expertise to deliver talent solutions that directly impact employee engagement, development, and retention. This person will lead 4 direct reports.

Job Responsibilities:

- Lead our talent strategy for employee engagement, including surveys and action planning.

- Oversee engagement event planning (e.g., monthly and biannual Support Center events).

- Lead the annual Performance Review process and focus on continuous improvement.

- Enhance our current employee onboarding strategy and develop enterprise-wide solutions tailored to various audiences.

- Design, develop, implement, and analyze employee recognition initiatives.

- Lead our Talent Review and Succession Planning processes and implement solutions to support opportunities for internal promotions.

- Identify training and talent metrics, complete analyses, and make data-driven recommendations to further enhance our work environment, culture, and employee retention.

- Identify and prioritize training initiatives, including, but not limited to, compliance, functional, and leadership training content.

- Consult on communications content, delivery, risk, and possible and likely consequences for stakeholders.

- Further develop and enhance our talent acquisition strategy and metric analysis, including but not limited to our Employee Value Proposition.

- Other duties as assigned.

Job Requirements:

- Bachelor's degree in business administration, human resources, or organizational development preferred.

- 12-15 years of related work experience preferred.

- Experience leading high impact teams with a minimum of 3 direct reports.

- Ability to maintain a rigorous focus on accuracy and consistency to deliver high-quality, error-free employee resources and programs.

- Proven experience in overseeing the design, development, and implementation of enterprise-wide programs.

- Experience communicating with a variety of groups of customers at different experience levels.

- Experience writing succinct company-wide communications for varying audiences located across the country.

- Experience managing multiple projects and priorities simultaneously.

- Expertise with Microsoft Office programs highly preferred.

- Ability to quickly learn the organization's culture, goals, and priorities in order to uphold our PLS identity and brand standards.

- Experience working with financial services and multi-unit retail organizations is preferrable.

Working Conditions and Physical Requirements:

- This role requires regular in-person collaboration with team members at our Chicago Support Center.

- Must be able to sit and/or stand for extended periods

- Must be able to lift up to 15 lbs. with little assistance

- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment