Senior Manager, OCAO - (25-CAO-105000-005)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:

Senior Manager, OCAO

Job Code:

OA0465

Supervises Directly:

No

New or Revised:

New

Regular or At-Will:

At-Will

Date Last Revised:

2/28/2025

Exempt or Non-Exempt:

Exempt

Compensation Approval Signature:

Union/ Non-Union:

Non-Union

Department Name and Division:

CAO-Central Administration

Salary Schedule:

Executive Grade

Cost Center Code:

105000

Grade:

ESSA

Essential Position:

No

Reports To:

Chief Administration Officer and Executive Vice-President

EEO Code:

Officials and Administrators

Work Format

Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Senior Manager, Office of the Chief Administration Officer, is responsible for the assessment, development, implementation and evaluation of service management and performance improving initiatives within the Administration cluster. Focus is on programs and initiative with an emphasis on improving the service efficiency and cost effectiveness of the core responsibilities for the Administration cluster which include the departments of Strategy & Performance, Customer Care, Occupational Safety and Health, Security, Facilities, Fleet, and Emergency Management. These departments include Authority-wide support services to improve internal controls, transparency and accountability. The successful candidate will be a team player, highly motivated, problem solver, results oriented, and able to work independently with minimal supervision.

Essential Duties & Responsibilities:

Cluster Project Management:

- Leads programs across the Administration Cluster (ex. Succession planning – critical roles, tenure of key talent, essential learning and development where additional support is needed, OCAO cluster dashboard development and deployment; Service delivery improvements across Shared Services, Meter Operations initiative to improve accuracy, performance, cost,)

- Deployed on a need basis to take on specific assignments

- Provides executive support and hands on assistance in driving progress and cross functional collaboration on Administration Cluster specific projects

Stay abreast and inform Leadership of project related risks in real time; coordinates resolution of risks and gaps pertaining to Administration Cluster initiatives and projects.

Stakeholder Engagement:

- Establish touchpoints with all relevant stakeholders to track and provide support on programs to ensure deliverables are met.

- Interface with Department Leads and staff to identify, address, and resolve cross-department issues, and monitor and mitigate risks

- Seamlessly interface with the management team of the Authority’s operating and administrative departments to facilitate and coordinate the design, implementation, and evaluation of initiatives, particularly regarding administration services.

- As directed, represents CAO in meetings with stakeholders to review and resolve issues on behalf of the CAO.

Operational Management:

- Provides executive support and hands on assistance in matters pertaining to Administration, additional support requirements and mitigation of performance gaps.

- Assists in the development of long-range business operations plans and objectives to impact business results and cost-effective service delivery.

Performs other related duties and projects as assigned at the discretion of the CAO.

Supervisory Responsibilities : Provides daily planning and administration to subordinates as applicable and is responsible for the selection, assignment, supervision, promotion, discipline, and training of personnel within the business unit’s functional area.

Key Working Relationships: Interacts with internal stakeholders, senior management and executive staff.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Ten (10) years of progressive experience related to providing administrative, financial and/or business operation services for an organization, including five (5) years of demonstrated supervisory/managerial experience

Minimum Education Requirements:

Bachelor's degree in Business Administration, Public Administration or Policy, or related field from an accredited university or college

Required Skills:

Project and Program Management

Strategic Planning and Problem Solving

Stakeholder Engagement

Analytical Thinking

Organizational Skills

Negotiation Skills

Verbal and Written Communication Skills

Computer Skills

Required Licenses & Certifications:

N/A

Required Languages:

English

Physical Requirements:

General office conditions

Preferred Skills & Qualifications

Preferred Experience:

N/A

Preferred Education Requirements:

Master of Business Administration (MBA)

Preferred Skills:

N/A

The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.*

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

- Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

- Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.

- Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

- Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com