Senior Director, Product Operations

Job Description

We are hiring a Senior Director, Product Operations, responsible for leading strategic and operational initiatives related to perishables and franchise operations and ensuring alignment with overall organizational goals. It involves close collaboration with cross-functional teams to implement innovative solutions, enhance customer experience, and improve retail execution. Additionally, the position provides leadership in kitchen design, operational compliance, and franchise support to drive efficiency, sales growth, and retail excellence.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring

- Exercises discretion and independent judgment with respect to matters of significance

- Regularly influences function or department

“Gauges” of Responsibility

- Lead commercialization efforts on new food concepts.

- Ensure alignment with organizational goals and seamless integration or transition of perishables and franchise operations.

- Lead the perishables operations component of M&A processes across the enterprise.

- Manage the execution of fully executed divestiture contracts, including the disposal or transfer of hot food programs, and coordinating legal notifications.

- Oversee operational details to ensure compliance and timely execution of programs and/or initiatives within perishables and franchise.

- Develop tools and resources to support food service initiatives across all store formats, driving sales and improving retail excellence on execution.

- Implement solutions that align with organizational goals and enhance customer experience.

- Lead kitchen design and equipment selection in partnership with our retail embedded services team as well as construction team.

- Analyze data to identify trends and opportunities for improvement on retail execution.

- Conduct franchise meetings to review training, operational performance, and overall support needed for retail excellence

- Work closely with key stakeholders, cross-functionally to ensure seamless execution of strategies and initiatives for perishables product operations

- Lead initiatives that drive innovation, efficiency, and profitability.

- Defining, implementing, and optimizing operational procedures for food service and perishables execution across all formats.

- Oversight of food service operations budget, including allocation, tracking, and reporting.

- Establishing and monitoring key performance indicators (KPIs) for food service and perishable operation.

- Define staffing needs and implement training programs to maintain operational excellence.

- Selecting and approving investments in kitchen equipment and layout FOH, BOH.

“

Fuel” for You

- Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. - Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

- The Road Ahead – We offer 401k and a match component!

- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

- Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

- First thing first, if you’re interested in the role, please apply.

- A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.

- We conduct “in-person” (Teams) interviews and provide additional interview information or other items needed at that time.

Qualifications

- Proven ability to oversee and manage food service and perishable operations

- Strong skills in selecting and managing relationships with distributors and suppliers.

- Proficiency in budgeting, cost management, and financial analysis

- In-depth understanding of food safety regulations, health codes, and industry standards

- Strong leadership skills, with experience in change management and mentoring

- Skilled in establishing and tracking key performance indicators (KPIs)

- Ability to work effectively with purchasing, marketing, and operations teams to align food service operations with broader organizational goals.

- Familiarity foodservice and perishables technology in retail and/or QSR, fast casual

- 10+ years of relevant experience.

- Bachelor’s Degree required.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

- Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.