Senior Account Manager

Accuenergy is an international based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Responsibilities:

- Customer Relationship Building: Establish and maintain strong customer relationships, acting as a trusted point of contact and ensuring customer satisfaction. Using CRM as primary tools for recording and planning customer interactions

- Account Development: Identify and pursue opportunities to expand business with existing clients, upselling or cross-selling additional products or services. Generate and fulfil account plans as a roadmap to success with quantifiable road marks

- Customer Needs Assessment: Understand customer needs, challenges, and goals, and provide solutions that align with our product offerings.

- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value and positioning to customers.

- Customer Success: Actively manage customer accounts, ensuring they receive appropriate support and assistance throughout their journey. Recycle old opportunities to increase top of sales funnel.

- Customer Feedback: Gather and relay customer feedback to improve products and services and enhance the customer experience.

- Sales Reporting: Maintain and update sales and customer success records, including key performance indicators and customer interactions.

- Manage multiple accounts, develop positive working relationships with all customer touch points

- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

- Ensure Occupational Health and Safety compliance with health and safety laws and regulations

- Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.

- Any other operation related responsibilities may be added as company continues to grow.

Job Requirements

- Strong communication skills (written and verbal)

- Proactive communication approach

- Previous experience with B2B sales, or engineering

- Experience with CRM systems

- Experience with scheduling, multi-tasking, or working with deadlines to prioritize tasks

- Fluency with basic computer programs such as Microsoft Office

- Ability to work autonomously

- High Attention to detail

- Ability to both work effectively in a team and independently

- Experience with or a keen interest in electrical systems

Job Types: Full-time, Permanent

Benefits:

- Dental care

- Discounted or free food

- Extended health care

- On-site parking

- Paid time off

- Vision care

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (preferred)

Experience:

- with Electrical Systems : 1 year (preferred)

- CRM Systems: 5 years (preferred)

- Quotation: 5 years (preferred)

- manufacturing environment: 2 years (preferred)

- B2B sales: 5 years (preferred)

Work Location: In person