Scale House Operator (Cashier)

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.

We have the following position at our Riverside/Agua Mansa Material Recovery Facility division:

Scale House Operator

Provides a variety of customer service duties by interacting, servicing, and consulting with face-to-face customers as well as via telephone.

SALARY RANGE: $23.00/hour - $24.35/hour

ESSENTIAL DUTIES:

- Understand and follow facility rules and regulations and is able to convey this information to customers, both face to face and on the telephone.

- Log into the in-house on all necessary terminals to begin the day's transactions.

- Control traffic using traffic control lights.

- Count and record daily cash on the opening cash sheet.

- Ask all basic questions from memory to be able to accurately transact with a customer (material, unacceptable, jurisdiction).

- Identify various vehicle types and use the estimated vehicle weight table to transact deposits on inbound public loads.

- Accurately counts money presented by customers for deposit/payment.

- Apply policy on proper cash handling (checking for counterfeit bills).

- Accurately records deposits received in the in-house system.

- Highlight the deposit amount on the receipt given to the customer

- Count change back to the customer.

- Accurately identify truck numbers on account customer vehicles.

- Apply and follow all deputy weigh master rules/guidelines.

- Accurately enters weight indicator readouts into the in-house system for Gross and Tare weights.

- Uses the correct terminal to scale when transacting customers.

KNOWLEDGE, SKILLS, AND ABILITIES:

- Strong face-to-face customer service orientation coupled with interpersonal skills, which demonstrates a strong concern for satisfying the customer.

- Good oral and written English communication skills.

- Good listening skills and elicit information.

- Ability to establish and maintain effective, professional, and calm working relationships with customers and co-workers.

- Flexible and have the ability to handle multiple tasks

- Detail-oriented and concern for quality

- Computer Skills and the ability to operate a 10-key calculator are required.

- Learn and correctly interpret and apply policies and procedures.

- Accurately count money and calculate change.

TRAINING AND EXPERIENCE:

- Previous customer service experience required

- Cash handling experience preferred

- Prior experience in the Waste industry is preferred

- Bilingual in Spanish is highly preferred

PHYSICAL:

- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day

- Manual dexterity and vision are sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.

- Hearing sufficient to understand conversations, both in person and on the telephone

WORKING CONDITIONS:

- Will work in a scale house environment and have continuous face-to-face contact with the public/customers.

- Working both indoors and outdoors environment.

- Able to work overtime, weekends, and holidays.

We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.