Westmor Industries

Sales Customer Support

Shawnee, KS

Full-time

About This Job

Company Description

Westmor designs, manufactures and supports vehicles and equipment for the storage, transportation and dispensing of petroleum, propane and other liquids and gases. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.

Job Description

A Customer Service Estimator is responsible for completing the following duties:

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Provide world class quality on all products, services and processes

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Closely monitor sold orders and the production schedule to ensure on-time delivery

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Coordinate the efforts of sales, production and service departments by;

+ Creating work order packets + Closing Work Orders + Scanning paperwork + Updating the production schedule

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Prepare MSO's/Titles, file ST-8 sales tax returns and process temporary permits for each vehicle transaction

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Answer phones

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Greet and assist customers, vendors and other visitors

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Order office and shop supplies

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Retrieve incoming mail and organize outgoing mail

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Administrative tasks including assisting other departments

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Assist salespeople by developing specifications and proposals

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Estimate costs, determine selling price and create orders for service work

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Incorporate feedback from other departments to provide more accurate quotes, pricing and information to our customers

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Other duties as assigned

Qualifications

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Ability to learn and retain technical knowledge of products and services related to trucks, trailers and propane/petroleum tanks and delivery systems

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Demonstrate leadership skills and the ability to influence others and build strong relationships

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Superb organizational skills, with the ability to successfully work on multiple tasks at a time

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Mechanical aptitude, with above average math skills

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Ability to manage conflict to win-win solutions

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Ability to use and understand Windows-based software, MS Excel, Salesforce and Smartsheet

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Experience with Oracle Enterprise One (E1) is a plus, but not required

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Knowledge of Google Calendar, Gmail, Docs, Sheets and Drive

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Self-motivated with the ability to handle fast paced work

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Passion for providing a World Class Customer Experience

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Professional Verbal and Written Communication skills

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Excellent typing skills

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Ability to become a Notary Public

Expectations of Employees

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Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships

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Maintain a clean and organized work area

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Utmost attention to safety

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Good attendance and punctuality

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Concern for quality

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Attention to detail

Traits of Successful Employees

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Desire to build long term relationships

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Exhibition of good communication skills when working with fellow employees

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Ability to tolerate physical demands of the position

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Ability to complete tasks according to planned schedule

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Willingness to help out where needed

Employee Benefits

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Weekly paycheck

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Boot reimbursements up to $125

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Medical insurance - Covers 75% of premiums

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Dental and vision insurance

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Company paid life insurance

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401K retirement account with 5% company match

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On the spot bonuses up to $100

Location: 8225 Monticello Terrace Shawnee, KS 66227

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About This Job

Company Description

Job Description

Qualifications

Expectations of Employees

Traits of Successful Employees

Employee Benefits

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