Retail Growth Manager

About Vital Lyfe

At Vital Lyfe, we are on a mission to solve global water scarcity by creating innovative, desalination systems. This is an opportunity to join a passionate, multidisciplinary team tackling one of the world’s most critical challenges

Mission

Be the primary point of contact for retailers and distributors, building strong relationships to drive long-term growth and revenue. This role is pivotal in scaling our retail operations and ensuring exceptional service delivery to our partners.

What You'll Do

- Act as the primary point of contact for a portfolio of retailers and distributors, fostering long-term retention and revenue growth.

- Build strong relationships to understand partner requirements, manage expectations, and identify opportunities for growth.

- Deliver impeccable service by efficiently acknowledging and resolving distributor and retailer issues.

- Collaborate with distributors, retailers, production planning, sales, and logistics to manage orders, delivery timelines, invoices, e-invoices, payments, and credits.

- Take full ownership of assigned accounts, ensuring forecasted revenue is realized on or ahead of schedule, and proactively align on payment schedules and risks.

- Identify and implement process and system enhancements to improve handoffs and execution across cross-functional teams.

- Evolve retail channel operations to scale the business effectively.t industry events, trade shows, and conferences to promote the brand and build networks.

What We're Looking For

- Bachelor’s degree in engineering or business; OR high school diploma/equivalency certificate with 2+ years of professional experience. - 2+ years of consulting or project management experience, OR 2+ years in a customer-facing role.

- Knowledge or experience in retail, distribution, or sales operations.

- Proven ability to manage multiple projects and deliver under tight timelines and resource constraints.

- Strong problem-solving and analytical skills, with the ability to go beyond the apparent answers to uncover root causes and solutions.

- Industry experience in water treatment technology, consumer products, or maritime is a plus.

- Demonstrated ability to capture and incorporate feedback from retail channel partners into actionable improvements.

- Excellent written and verbal communication skills, with experience crafting and presenting professional presentations.

- Empathy, active listening, and resilience in managing partner relationships.

- Ability to interpret contract documents and discern requirements and deliverables.

Why Join Vital Lyfe?

- Work on high-impact problems with global relevance

- Help scale breakthrough technology in water security and climate resilience

- Early ownership in a high-growth, engineering-led startup

- Join a tight-knit, mission-driven team in a fast-paced environment

- Build long-term career equity as we grow