Residential Energy Services Consultant

JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is

seeking Residential Energy Services Consultants in our Franklin WI (1),

and West Allis WI (1) locations. Job Summary As the primary customer

contact, the RESC proactively and reactively responds to the sales and

service needs of residential and small commercial customers including

service delivery, outages, energy quality issues, new services

(permanent and temporary), outdoor lighting, rewires, relocations,

hold-off clearances, removals (permanent and temporary), cut-offs,

metering, client jobs, and billing inquiries for gas and electric

customers. Job Responsibilities Contact, establish, and maintain

relationships with both new and current customers to discuss their

wants, requirements, service concerns Work with homeowners, developers,

contractors, consultants, engineering firms, municipalities to establish

new/expanded service Consult with customers on service options and

corresponding prices Create/cancel work requests, send applications and

other correspondence to customers, builders, contractors Coordinate

installation with internal and external resources, negotiate timelines

and required-by dates Request plot surveys, boundary lines and other

missing information on work request Manage customer contact and

expectations for service delivery by identifying/resolving potential

issues to completion Proactively manage internal work requests by

identifying/resolving potential issues to completion Provide

notification for planned outage to affected customers Respond to rate

evaluations, bill inquiries, various service functions Initiate customer

referrals and promote participation in various company programs, energy

efficiency, focus on energy, conservation measures Determine

availability of service Apply standard cost guide information to give

customer general cost for new service, rewire, relocation,

deactivations/removal, etc Determine need for site visit and assign

design/site visit to appropriate personnel Act on requests for site

visits for central groups, customer contact centers, and customers to

gather field information or determine if job is design/non-design

Provide answers to technical questions from construction crews,

customers, etc Identify options and alternatives to customer requests

for service work Perform gas energy audits, apply economic models for

gas sales/gas main estimates Share locations for potential new building,

pool/deck sites, drain tile location, etc Process annexation orders and

request addresses to be designated and assigned by municipalities for

new premises Respond to meter requests/removals, prepare documents for

Meter & Service Coordinate/schedule... For full info follow application

link. We Energies is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, national origin,

disability, or protected veteran status. * APPLICATION

INSTRUCTIONS: Apply Online: ipc.us/t/7E310855DE474CE7 Qualified females,

minorities, and special disabled veterans and other veterans are

encouraged to apply.