Residential Energy Services Consultant

JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is

seeking a Residential Energy Services Consultant in our Franklin,

Wisconsin location. Job Summary As the primary customer contact, the

RESC proactively and reactively responds to the sales and service needs

of residential and small commercial customers including service

delivery, outages, energy quality issues, new services (permanent and

temporary), outdoor lighting, rewires, relocations, hold-off clearances,

removals (permanent and temporary), cut-offs, metering, client jobs, and

billing inquiries for gas and electric customers. Job Responsibilities

Contact, establish, and maintain relationships with both new and current

customers to discuss their wants, requirements, service concerns Work

with homeowners, developers, contractors, consultants, engineering

firms, municipalities to establish new/expanded service Consult with

customers on service options and corresponding prices Create/cancel work

requests, send applications and other correspondence to customers,

builders, contractors Coordinate installation with internal and external

resources, negotiate timelines and required-by dates Request plot

surveys, boundary lines and other missing information on work request

Manage customer contact and expectations for service delivery by

identifying/resolving potential issues to completion Proactively manage

internal work requests by identifying/resolving potential issues to

completion Provide notification for planned outage to affected customers

Respond to rate evaluations, bill inquiries, various service functions

Initiate customer referrals and promote participation in various company

programs, energy efficiency, focus on energy, conservation measures

Determine availability of service Apply standard cost guide information

to give customer general cost for new service, rewire, relocation,

deactivations/removal, etc Determine need for site visit and assign

design/site visit to appropriate personnel Act on requests for site

visits for central groups, customer contact centers, and customers to

gather field information or determine if job is design/non-design

Provide answers to technical questions from construction crews,

customers, etc Identify options and alternatives to customer requests

for service work Perform gas energy audits, apply economic models for

gas sales/gas main estimates Share locations for potential new building,

pool/deck sites, drain tile location, etc Process annexation orders and

request addresses to be designated and assigned by municipalities for

new premises Respond to meter requests/removals, prepare documents for

Meter & Service Coordinate/schedule customer/company... For full info

follow application link. We Energies is an Equal Opportunity/Affirmative

Action employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, national

origin, disability, or protected veteran status. * APPLICATION

INSTRUCTIONS: Apply Online: ipc.us/t/395F887CFEBC449E Qualified females,

minorities, and special disabled veterans and other veterans are

encouraged to apply.