Researcher/Video Auditor - NYC Area Office

Description:

Premier Infrastructure & Energy is currently seeking a motivated and detail-oriented Researcher/Video Auditor to play a key role in ensuring the excellence and reliability of our field operations. This is an exciting opportunity to be part of a respected and growing company that’s making a real impact in the Utility space. If you're passionate about quality, thrive in the field, and are ready to grow your career with a forward-thinking team — we want to meet you!

Our Researcher/Video Auditor role is crucial to ensure that all company procedures, client standards and safety processes are followed. In this role, the Researcher/Video Auditor will review video taken by our Utility Locators to confirm work location by use of landmarks and ensure proper markings are left at work sites.

Responsibilities:

- Processing 811 Tickets for Underground Utilities

- Providing Maps & Records to Field Technicians

- Assisting Field Operations with Special Requests

- Coordinating & Prioritizing Distribution of Work Volume

- Notifying Utility Companies of Critical Facilities

- Review all videos to ensure our field work stays in compliance with the business standards.

- Utilize our audit program to answer relevant questions for each video audit performed.

- Meet weekly audit production to ensure the company meets our client requirements.

- After hours on-call rotations.

Premier Infrastructure & Energy offers a competitive benefits package, including Paid Time Off (PTO), comprehensive Health Benefits, 401(k) retirement plan and a rewards and recognition program — because we believe in taking care of our team and celebrating great work.

Requirements:

- Excellent attention to detail

- Work at our NYC office

- Ability to multitask

- Ability to read and understand maps (example: Google Maps, identifying North, South, East, West, etc)

- Strong communication skills

- Computer skills and ability to learn company software

- Customer service skills