Repair Services Technician

JOB TITLE: Repair Services Technician

DEPARTMENT: Service Support

REPORTS TO: Repair Services Manager

EMPLOYEE TYPE: Full-Time

LOCATION: 25612 Commercentre Dr, Lake Forest, CA 92630

SALARY: is commensurate with relevant experience

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

This position will interface with the Service Repair Manager to determine if the issue is within design specification, is a design flaw, or is being used for the proper application to validate under warranty or out of warranty status of repairs, and conduct the repair, calibration, cleanup and final testing of these units. The candidate must be able to absorb and understanding applications such as LEDs, electric cars, fuel cells, power supplies, battery regen systems etc. Working knowledge of Power Instrument Calibration methods and requirements is a must. Working knowledge of inventory management and control is required to perform daily repair tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Ensure RMA repairs and calibrations are completed per 8-10 day repair goals.

- Ability to analyze and diagnose technical issues per designs and specifications of equipment serviced.

- Assist Service Repair Manager in material control and planning functions to support Repair Process.

- Maintain and improve on department Key Performance Repair Indicators (KPI’s).

- Handle escalated customer issues replicating customer setup to ascertain problem

- Read schematics, apply electrical/electronic principles and troubleshoot instruments to board or component level where applicable to support team of Service Technicians.

- Understand and apply AC theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue

- Ability to run Calibrations functions on a variety of Chroma instruments and equipment.

- Maintain a clean, organized and professional work environment, with Safety as the key focus.

- Diligent in solving and following up on customer issues

- Effective time management in an effort to meet or beat resolution time

- Work within prescribed electrical safety rules established by OSHA and Quality guidelines

QUALIFICATIONS:

- 3-4 years or more experience in AC power electronics, OR

- AA or Bachelor’s degree with 1-2 years of experience in AC power electronics.

- Ability to work in fast moving Repair Lab with lab team.

- Working knowledge of electrical instrument calibration for power, medical and battery systems.

- Capacity to work under tight or shifting deadlines and adhere to procedures

- Professional level verbal and written communication skills. Detail Oriented.

- Proficient in MS Office, and basic computer skills.

SUPERVISORY RESPONSIBLITIES:

This is a non-supervisory position.

PHYSICAL DEMANDS:

General office skills and dexterity are required. Must be able to lift 30 pounds.

COMPANY BENEFITS:

- Bonus programs based on individual and company performance

- Vacation, sick, bereavement time

- Medical, dental, and vision plans for employees and dependents

- Life insurance, AD&D, long term disability, and employee wellness programs

- 401(k) retirement accounts with immediate vesting of company contributions

- Profit sharing programs

WORKING CONDITIONS

Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.