Remote Operations Center (ROC) Technical Specialists – Tier I

Elevate Your Engineering Career with QPO Energy! We are seeking a Remote Operations Center (ROC) Technical Specialists – Tier Ito join our innovative team and drive financial excellence. This is your chance to make a significant impact on a rapidly growing company dedicated to sustainable energy solutions.

Who We Are:

QPO Energy, based in Tualatin, Oregon, specializes in manufacturing high-performance lithium battery packs and modules. Our focus is on sustainable, locally-made energy solutions. QPO’s rechargeable battery systems store electricity generated by solar or your local utility. The system is easy to set up and connects with our intuitive user app, which features a smart mode that automatically calibrates to maximize savings. The self-monitoring system automatically detects and fixes errors through our control center. Our operation is proudly ISO 9000 certified, surpassing the most rigorous standards for world-class manufacturing by ensuring consistent product quality, enhanced customer satisfaction, and increased operational efficiency.

To learn more, check out our website: https://www.qpoen.com/

Who You Are:

As a Tier I Technical Specialist in our Remote Operations Center, you will be the first line of support for monitoring, troubleshooting, and escalating operational issues in battery energy storage systems (BESS). You’ll play a critical role in maintaining system reliability, triaging stakeholder inquiries, and ensuring seamless knowledge transfers between shifts and/or internal/external stakeholders. The ideal candidate will bring strong communication skills, a structured approach to documentation, and a passion for continuous product improvement.

Qualifications

- Required:

- Associate’s degree or higher in Electrical Engineering, Mechanical Engineering, Energy Systems, Renewable Energy, or a related technical field, or equivalent practical experience.

- 1–2 years in technical operations, NOC/ROC, or SCADA monitoring environment.

- Familiarity with renewable energy systems, industrial controls, or power electronics.

- Ability to work shifts, including weekends and holidays, and remain calm while multitasking.

- Strong written and verbal communication skills in English.

- Preferred:

- Process-oriented mindset with a passion for continuous improvements

- Ability to prioritize and quickly pivot to work on different tasks

- Strong organizational skills to keep track of various tasks, objectives, and timelines

- Having the initiative to flag down process gaps and working on setting up a means to work around or addressing the root causes

What You’ll Do:

- 24/7 System Monitoring

- Monitor BESS assets via SCADA, monitoring platforms, and diagnostic tools.

- Identify and assess alarms, alerts, and performance deviations.

- Monitor and operate the system according to the operation procedure, market bidding awards or bilateral agreements with grid utilities to maximize availability/revenue

- First-Level Troubleshooting & Escalation

- Triage operational issues related to system performance, controls, communications, and alarms.

- Perform initial remote troubleshooting steps, resolve issue remotely if possible.

- Document findings and escalate to Tier II/Tier III or field teams when necessary.

- Communication & Coordination

- Maintain direct communication with customer service teams, field service engineers, and technical support.

- Provide timely updates to stakeholders during incidents.

- Issue Logging & Documentation

- Maintain a detailed, real-time log of incidents, system issues, stakeholder interactions, investigations, and resolution.

- Maintain a daily log of monitoring, operation and maintenance performed, outages, changes in operating status, inspections and any other significant events

- Ensure clear and complete handoff documentation for the next shift to maintain operational continuity.

- Communication & Reporting

- Communicate effectively with field teams and customer ROC teams to coordinate troubleshooting and provide status updates.

- Escalate critical issues with clarity and urgency, ensuring all parties are informed.

- May be tasked to coordinate with ISO, local grid utilities, fire alarm companies, and security alarm companies for emergency management

- Contribute daily, weekly, and monthly operational performance reports.

- Others

- Overtime and on-call work may be required with prior notice.

- Other duties assigned by the Company or supervisor.

Key Details:

- Pay: Salary competitive based on skills and experience

- Status: Full-time, salaried

- Location: Hybrid (Factory in Tualatin, OR 97062, Office in Sherwood, OR 97140)

- Benefits: Health Insurance, Paid Time Off, Life Insurance, Flexible Spending Account, Health Savings Account, Retirement Plan, and more!

- Shift: Day shift (6 am – 2:30 pm), Mid shift (2 pm – 10:30 pm) Night shift (10:00 pm – 6:30 am) with partial weekend and holiday coverage

Physical Requirements and Working Conditions:

- Work involves talking, hearing, keying, and writing.

- The physical requirements of this position are described as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,

- Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

- The worker is required to have visual acuity in order to perform activities at distances close to the eyes.

- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Salary offers will depend on factors that include the location you work from, your level, specific skills, and years of experience.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available.

The successful candidate for this position will become eligible for a comprehensive set of benefits, including medical, paid sick time, paid time off for vacation, paid holidays, and applicable state/federal paid family leave.

QPO Energy is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

- AD&D insurance

- Dental insurance

- Flexible spending account

- Free parking

- Health insurance

- Health savings account

- Life insurance

- Paid sick time

- Paid time off

- Retirement plan

- Snacks provided

Work Location: Hybrid remote in Sherwood, OR 97140