Quality Control Technician

# Job Title: Quality Control Technician

Location: FREDERICK, MD, 21702

Job Summary:

Responsible for checking devices for quality control/assurance and verifying sales lists to ensure accuracy in sales listings.

Duties and Responsibilities:

- Troubleshoot, diagnose, and verify quality of refurbished equipment.

- Perform routine audits on departments, reports, and equipment.

- Demonstrate understanding of service policies and procedures.

- Perform quality checks on a range of ITAD equipment.

- Refurbish and repair equipment as needed.

- Accurately document and keep detailed records of all work-related activities.

- Provide support as requested by the manager.

- Stay abreast of changes in IT equipment technology.

Qualifications:

- 2+ years of hands-on experience performing device testing and electronics repair.

- Broad experience with general IT devices, test equipment, and hand tools.

- Excellent organizational skills and ability to work with limited supervision.

- Ability to communicate effectively with various levels of employees and customers.

- Proficiency with computers and software.

Education/Experience:

2+ years of hands-on experience performing IT device testing and electronics repair.

Knowledge, Skills, and Other Abilities:

- Knowledge of warehouse operations and protocol.

- Ability to understand verbal and written instructions.

- Ability to provide excellent customer service.

- Knowledge of Cosmetic grading of devices, and R2v3 rec codes is preferred.

- Understanding of MDM systems and other types of locks on devices is preferred. (BIOS, Intune, iCloud, etc.)

Physical Demands:

The employee must regularly lift and/or move up to 55 pounds.

Work Environment:

The employee is frequently exposed to fumes, outdoor weather conditions, extreme cold, and extreme heat.