Quality Control Manager (Field Service)

Description

Job Summary:

The Quality Control Manager (QCM) ensures our services comply with federal, state and local guidelines, manufacturer standards, and our established premier quality standards. The QCM establishes and maintains a quality control program that aligns with PowerSecure’s quality control program, customer and business objectives, guaranteeing consistent high-quality service. Leading quality assurance efforts will require close cooperation with cross functional teams to uphold company standards.

This role will also lead large or complex repairs and campaigns focusing on cross functional team collaboration to plan and execute projects effectively. Through defining the project scope, goals, and deliverables, you will ensure all team members are aligned. The QCM will identify resources and create a detailed project schedule, clearly defining and assigning tasks to promote teamwork and accountability. This position requires participation in budget creation and adherence. Regular monitoring and reporting on project progress to keep stakeholders and team members informed of the status, issues, and solutions, fostering a transparent and collaborative environment.

Minimum Qualifications: (Education, Experience, Knowledge, and Skills):

Job Duties and Responsibilities:

 Design and maintain a quality control program that meets PowerSecure’s standards. Evaluate the quality of the services the technicians perform, including work performed by ourService Partner Network.

 Establish a feedback process with key performance indicators (KPIs) that are shareable with our Service, Sales, Safety, Customer Service Manager (CSM) teams, and applicable quality control teams within other functional areas of PowerSecure. Evaluate and report on scheduled work completion, evaluate appropriate level of travel, time on site, parts used vs planned needs while establishing key metrics. Assess team effectiveness by identifying repair opportunities, generating repair requests as necessary, and collaborating with leaders to address identified deficiencies through coaching. Ensure the services we provide align with the correct frequency of the customer needs along with any federal, state and local guidelines or manufacturer’s requirements. Report results, KPIs, standards, schedules, and progress. Work with the Field Service Leaders (FSL) to train on QA process and procedures, ensure that all technicians receive QA reviews annually. Work with Technical Support team and Service Leaders to ensure all field personnel are up to date with their training. Identify opportunities for improvement with PowerSecure Systems and create a feedback loopto our engineering and manufacturing team. Visit sites to collaborate with local Field Service Leaders (FSL) during catastrophic failures, ensuring timely and efficient repairs. Utilize findings to inform necessary changes to policies or procedures. Oversee project requests stemming from warranty obligations or substantial repair estimates, identifying key stakeholders and defining the scope of work. Develop and manage repair timelines, ensuring stakeholders are regularly informed of progress. Present comprehensive findings to leadership, highlighting opportunities to prevent future issues and applying lessons learned to other relevant areas. A successful candidate will be self-motivated to drive quality or repair projects to completion with a sense of urgency while working with various cross functional teams.

Physical Demands and Work Environment:

 Work is 75%+ in an outdoor environment in all types of weather. The environment is varied since the performance of the essential duties is at customer sites. Requires exposure to adverse environmental conditions such as temperature and noise extremes, vibrations, machinery, hazardous materials, confined spaces, traffic hazards, and various chemicals. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Treat all customers and colleagues with respect and dignity.

About Us:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure