Dead River Company

Propane Service Foreman

Scarborough, ME

Full-time

About This Job

Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,500 employees and a commitment to our core values of integrity, caring, and excellence. We’re looking for a Propane Service Foreman to join our Scarborough team. The Propane Service Foreman supervises and participates in the installation and repair of propane heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Essential Functions:

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Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.

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Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.

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Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.

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Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.

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Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.

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Reconciles customer complaints and ensures proper resolution.

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Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.

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Provides cost estimates for internal parts and labor on equipment installations when requested.

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Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

Experience:

Two or more years of propane experience is required. Previous supervisory experience is preferred.

Other Attributes Required:

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Leadership skills and a desire to lead and train

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Strong communication and interpersonal skills

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Focused on customer service

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Technical, mechanical and analytical (troubleshooting) skills

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Ability to work independently and in a dynamic environment

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Dependability

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Delegation and follow-up skills with an emphasis on quality control

Certification and Testing:

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Propane technician license and applicable propane CETP certification is required.

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All technicians must be able to pass a pre-employment

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All technicians must have a valid motor vehicle drivers’ license. Background checks will performed to obtain driving This will be reviewed before employment, and annually thereafter, and must meet company standards.

Licenses & Certifications

Preferred* DL Drivers License

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About This Job

Essential Functions:

Experience:

Other Attributes Required:

Certification and Testing:

Licenses & Certifications

Preferred* DL Drivers License

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