Process Improvement Specialist / Operations Coordinator

# Process Improvement Specialist / Operations Coordinator

About Us:

Trenchless Today is an industry leader in trenchless technology, providing innovative solutions to underground infrastructure challenges. As we continue to grow, we need a well-rounded, experienced Process Improvement Specialist / Operations Coordinator to help streamline operations, document processes, and support long-term scalability.

This is not an entry-level role—we’re looking for a highly organized, analytical, and proactive professional who can translate verbal instructions into clear, actionable processes while identifying areas for operational improvement.

Key Responsibilities:

Process Documentation & Standardization

- Develop, document, and maintain Standard Operating Procedures (SOPs) for various roles and tasks.

- Collaborate with employees and management to capture detailed workflows and translate them into clear, structured documents.

- Utilize process mapping tools (Lucidchart, Visio) to create visual workflow diagrams.

Operational Efficiency & Process Improvement

- Analyze existing processes and identify inefficiencies or bottlenecks.

- Recommend and implement process improvements to enhance productivity and standardization.

- Assist leadership in developing strategies for scaling operations.

Training & Onboarding Support

- Create training materials based on documented processes to improve onboarding efficiency.

- Work with department heads to ensure employees follow documented procedures.

- Assist in establishing a company-wide knowledge base for easy access to processes.

Long-Term Growth & Strategic Operations Support

- Help establish a framework for continuous process improvement.

- Support company leadership in optimizing workflows as the business expands.

- Identify opportunities for automation and technology integration.

Qualifications:

- 3+ years of experience in process documentation, business operations, or process improvement.

- Strong background in technical writing, process mapping, or operations management.

- Experience in the construction, contracting, or service industry is a plus.

- Highly organized with strong analytical and problem-solving skills.

- Strong communication skills and the ability to work across multiple teams.

- Proficiency in process documentation tools (Lucidchart, Visio, Notion, Confluence, etc.).

Compensation & Growth Plan:

Structured Pay Scale for Growth:

- Starting Salary: $65,000

- After Year 1: Performance-based increase to $70,000–$75,000 based on contribution and efficiency improvements.

- After Year 2–3: Opportunity to transition into a higher-level operational role (e.g., Operations Manager, Training & Development Lead, or Process Improvement Manager) with salary potential of $80,000–$90,000+.

- Bonuses/Incentives: Potential for performance-based bonuses tied to efficiency gains and operational improvements.

Why Join Us?

- Be a key player in shaping company operations and long-term growth.

- Work in a collaborative, fast-paced environment where your contributions make a tangible impact.

- Competitive salary with clear pathways for professional growth and increased earning potential.

- A chance to establish scalable processes in a company with significant expansion potential.