Principal Systems Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Gain deep technical and functional expertise of systems provided as a managed service to our customers who are predominantly electricity companies located in the US. These systems are typically comprised of an outcome, a network and a device layer that altogether deliver Load Control when needed. Collaborate with clients and Itron teams that support the Itron Demand Response applications. Deploy and upgrade system components of IntelliSOURCE in test and production. Lead the resolution of technical issues with other SMEs and product teams. Perform various analyses to optimize total system of systems and system architecture. Contribute to customer acceptance testing of upgrades to IntelliSOURCE. Create and maintain system related technical documentation and training documentation. Troubleshoot and resolve complex problems related to the test and production applications. Investigate and document issues in relation to applications, processes, software and hardware. Contribute to the bug resolution process to ensure customer issues are addressed and changes to product do not negatively impact the customer. Collaborate with IT and network teams to ensure a high-quality user experience and seamless connectivity. Prepare technical briefings, reports, and evaluations on system efficiency and utilization. Train internal employees in configuration, troubleshooting and use of the systems. Adherence to ITIL standard processes for routine tasks and issue resolution. Position is fixed location based in Washington office; however, telecommuting from a home office may also be allowed.

Requires a Bachelor’s degree (or foreign equivalent) in Information Technology or related engineering field plus five (5) years of related experience in application support in a Linux based environment. Experience must include:

Must have five (5) years of experience in each of the following (experience may be gained concurrently):

- PowerShell scripting and command line proficiency

- MySQL and SQL queries

- Scripting skills in Python or equivalent

- Incident, Problem and Change managements

- Debugging issues using application logs

Must have three (3) years of experience in each of the following (experience may be gained concurrently):

- Statistical analysis

- Data visualization skills

- MySQL database replica and slave setup and Microsoft SQL Server Reporting (SSRS)

Must have two (2) years of experience in each of the following (experience may be gained concurrently):

- SFTP applications and encryption and decryption methodologies

Must have one (1) year of experience in each of the following (experience may be gained concurrently):

- VMWare, Postman, Docker, Splunk, Zabbix, ADS, GitHub

- API setups and usage

- Power BI

- Automation tools including Ansible

40 hours/week, 8:00am-5:00pm. Salary: $127,587.00/year.

Send resume to: Christian.Hall@itron.com.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com