Principal Analyst, Process and Performance Improvement

About Us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Principal Process Improvement Leader in Waltham, MA This position can be located at any of our locations. This is a Hybrid Role - Must live within a commutable distance to our locations Job Purpose

We're looking for a process improvement leader to drive transformation across our customer operations, with a strong focus on the Meter to Cash value stream.

Key Accountabilities

- Lead Improvement Projects: Manage and deliver cross-functional initiatives that improve the full Meter to Cash process.

- Drive Process Improvement: Apply Lean, Six Sigma, and other tools to streamline operations across teams and regions.

- Stay Current: Monitor IT updates, compliance changes, and other developments to assess their impact on processes.

- Coach & Mentor: Support teams in adopting best practices and building long-term process improvement skills.

- Facilitate Collaboration: Lead effective discussions, manage conflict, and drive decisions with stakeholders and SMEs.

- Spot Opportunities: Identify and expand efficiency initiatives, even those not yet formally recognized.

- Promote Data Culture: Encourage use of tools like Power BI to support data-driven decision-making.

- Support System Changes: Ensure end users are involved in designing and testing new systems and processes.

- Manage Change: Help teams adapt to new ways of working and evolving processes.

Qualifications

- Bachelor's degree (preferably in an analytical field)

- PMP certification (preferred)

- 7+ years of relevant experience

- Strong project/program management skills

- Experience leading cross-functional teams in a utility setting

- Skilled in Lean, Six Sigma, or similar methodologies

- Excellent communication and stakeholder management

- Strong decision-making and time management

- Passion for improving customer experience

More Information

Salary

$123,000 - $145,000 a year - Upstate, NY

$148,000 - $174,000 a year - Downstate, NY

$139,000 - $163,000 a year - Massachusetts

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.