Portfolio Manager

The Portfolio Manager is accountable for managing ReVision Energy’s growing portfolio of commercial solar and renewable energy projects under Operations & Maintenance contracts. These systems include a variety of project investors and owners including Community Solar Farms, municipalities, schools and private non-profits. The Portfolio Manager will take the lead in excellent customer service, by meeting or exceeding service level agreement requirements. This role will collaborate with others on the Commercial Service team, as well as Commercial Sales, Operations, Legal and Finance, to support project operation and maintenance of solar and clean energy systems, ensuring that they maximize their return on investment.

The Portfolio Manager will report to the Commercial O&M Manager. This is a hybrid position, with an expectation of at least 2 days in the office.

Responsibilities:

- Ensure that all customer inquiries are responded to and resolved or escalated in a timely manner

- Act as customer’s point of contact (POC) for all activities related to systems under management

- Customer satisfaction of service contract clients, including corrective maintenance and remote troubleshooting

- Remote monitoring of O&M portfolio

- Interpret outputs from system monitoring and translate to actionable cases and work orders in our CRM

- Ensure readiness of work orders for service contract customers, including collaboration with manufacturers, facilities teams, and Commercial Service Coordinators

- Work with manufacturers and clients to resolve system performance issues remotely

- Communicate clearly with technicians, scheduling coordinators, and all system stakeholders

- Review work orders for billing processing

- Prepare and review inspection reports

- Optimize CRM by keeping customer and project information accurate and up to date

- Regularly update Commercial Service team on successes, challenges, and needs to effectively coordinate service work

Qualifications:

- Strong written and oral communication skills

- Experience in project management within a construction industry environment

- Excellent listening and interpersonal skills.

- Logical and efficient with keen attention to detail.

- Self-motivated and directed with ability to effectively prioritize and execute tasks in a high-pressure environment

- Experience working in a team-oriented, collaborative environment

- Exceptional customer service focus

- Advanced competence with computer-based programs, including Excel, Word, Outlook, Microsoft Dynamics, and reporting tools.

- Strong problem-solving skills

- Ability to succeed in a fast-paced, community-based environment

- Flexible with ability to adjust quickly to changing priorities and conditions

- Continuously improve processes as portfolio range grows and needs of systems change

About ReVision Energy:

ReVision Energy was founded in a garage in 2003 by two solar geeks, and has grown to more than 300 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our product offerings have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.

ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture; personal, professional, and non-traditional experience, as well as community involvement. As a 100% employee-owned company (ESOP) and a Certified B Corporation,we are on a mission to lead our community in solving the environmental problems caused by fossil fuels, while alleviating economic and social injustice. The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.