CITIZENS ENERGY GROUP

Performance Assurance Associate

LocationIndianapolis, IN
Job TypeFull-time
Salary$52,000-$52,000

About This Job


Overview:

We have an exciting opportunity for a Performance Assurance Associate to join our team!

The successful candidate will work closely with project managers, developers, and business owners to understand the desired outcome of CIS and CIS interfacing application modifications. They will also prepare test cases to ensure systems are functioning properly after implementation to avoid issues that would present problems for users of the system. Furthermore, they will perform system integrated testing, user acceptance testing, and post implementation validation. Additionally, they will thoroughly document and report system issues and consult with system developers to resolve the issues. They will also provide support, such as troubleshooting issues and answering functional questions, to all users of the application after implementation. Assists in the development and execution of application and process performance reporting. They will also assist in the development of process, system, and training documentation.

Citizens Energy Group offers a competitive salary and benefits including:

Health, Dental & Vision
Defined Benefit Pension Plan
401(k) Retirement Plan with company match
Short Term Incentive (STIP) Plan
Health Savings Account (HSA) with company contribution
Wellness Program
Adoption and tuition assistance
Employee Credit Union
PTO and Paid Holidays
Flexible Hybrid Work Schedule

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Hourly Wage: $25.67 (Grade 6)


Responsibilities:

Review requirements and design documentation for system modifications and prepare test cases to address all requirements.
Perform system integrated testing, user acceptance testing, and post implementation validation for CIS and CIS interfacing application modifications.
Thoroughly document and report system issues and consult with system developers and business owners to resolve the issues.
As the subject matter expert of CIS and CIS interfacing applications, provide support to business areas by assisting in the creation of training material, troubleshooting production issues, and assisting in the development of new process improvements.
Assist in preparing performance reports to be used by the Performance Assurance Analysts.
Performs other duties as assigned.


Qualifications:

High school diploma, preferably with academic study including advanced mathematics and computer technology.
Two or more years of experience interacting with business application software.
Advanced knowledge of Microsoft Excel, Word, PowerPoint, SharePoint, and Access.
Strong written and verbal communication skills.
Self-motivated with the ability to work under pressure and to tight deadlines.
Ability to work on multiple projects simultaneously and manage task priorities.
Excellent problem solving skills.


Preferred Skills/Qualifications

Two or more years of experience working with a Customer Information System (CIS).
Experience in end-user application software testing.
Experience using Structured Query Language (SQL) software.
Obtained or pursuing a Bachelor’s Degree from an accredited college or university in Computer Technology, Information Technology, Business or Related Field, or other education deemed appropriate by management.

Job Posting Deadline: Open Until Filled

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Similar Jobs

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
about 1 month ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
23 days ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 2 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 2 months ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
about 1 month ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
25 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
4 months ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
27 days ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, Oklahoma
2 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, Texas
5 months ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
9 days ago
company-logo

Apprentice Lineman

N Line Electric
Job TypeFull-time
Salary
$68640 - $106080
Longmont, CO
20 days ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, Pennsylvania
4 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
about 1 year ago
company-logo

Lease Records Administrator

WEM Operating
Job TypeFull-time
 
Provo, Utah
2 months ago
company-logo

Apprentice / Lineman

Saber Power Services
Job TypeFull-time
 
Rosharon, TX
about 1 month ago