Drummond Company, Inc

PC / Network Systems Specialist

Birmingham, AL

Full-time

$50,000-$55,000

About This Job

Summary of Position

The position of PC/Network Systems Specialist functions as a second-level support technician as well as site coordinator for all technical support needs. In addition, the Specialist role is to act as a liaison between site users and the technical services group. Provides technical service support, installation, maintenance, and software training support and monitors/develops procedures for personal computer management. The specialist consults department managers on the software applications, peripheral equipment, security functions and future requirements in departmental area. Provides technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. Ensures that personal computers and networks are functioning properly and are available for the intended uses.

Position Responsibilities

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Ability to detect, analyze and resolve computer software and network problems.

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Provide advanced support of computer systems, supported printers, scanners and other hardware peripherals. Ability to configure and set up computers and diagnose problems with hardware components, memory management and operating systems.

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Interacts with users, and provides clear and useful instruction and training, proactively supports current needs, maintains awareness of possible future needs and clearly communicates these needs to the client as well as management.

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Provides detailed problem resolutions, logs progress and actively monitors issues assigned to them in the incident tracking system.

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Maintains a solid working knowledge of all the equipment and systems in use at assigned sites.

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Identifies issues from on-site customer visits and looks for proactive strategies.

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Ensures that backup, recovery and security procedures are set up and performed as planned and prescribed by senior team management.

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Works with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and networks.

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Provides ideas to all areas of company on how new technology can be utilized to gain better efficiency and improve company productivity.

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Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.

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Refers major hardware problems to outside repair agents or warranty agents for correction.

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Performs other related duties as required.

Knowledge Skills and Abilities

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Skilled in advanced technical deductive problem solving and can promptly detect, analyze and resolve computer software and network problems, sometimes with little time or data.

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Ability to manage difficult client situations, responds promptly to client needs and solicits client feedback to improve service.

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Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.

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Focus on quality and ways to improve and promote quality and demonstrates accuracy and thoroughness.

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Proficient in organizing, prioritizing and planning work activities, uses time efficiently and develops realistic action plans. Able to adapt to unplanned events that impact clients or site and be on site after-hours, weekends or holidays if client’s are impacted, to assist in troubleshooting or assisting fellow team-members in issue resolution.

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Self-motivated and able to independently plan workday and function without direct supervision.

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Ability to respond quickly and effectively to uncertainty and constant changes in technology.

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Shows leadership as a team player and is expected and encouraged to participate in a team-oriented environment.

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Skilled at building and maintaining relations with co-workers and clients.

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Ability to provide work direction and mentoring to less experienced staff, and to coordinate, on a limited scale, teams of individuals for project related assignments.

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Highly proficient in the operation and functionality of Microsoft Windows operating systems and Microsoft Office applications.

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Minimum 2-4 years of helpdesk or second-level support experience.

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Four-year college degree preferred.

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Certifications preferred.

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Performs other related duties as required.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

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401(k)

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Dental insurance

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Health insurance

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Paid time off

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Tuition reimbursement

Schedule:

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Day shift

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Monday to Friday

Experience:

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Network support: 2 years (Preferred)

Location:

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Birmingham, AL 35217 (Preferred)

Ability to Commute:

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Birmingham, AL 35217 (Required)

Work Location: Hybrid remote in Birmingham, AL 35217

PC / Network Systems Specialist

About This Job

Summary of Position

Position Responsibilities

Knowledge Skills and Abilities

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

Schedule:

Experience:

Location:

Ability to Commute:

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