Stewart & Stevenson

Parts Manager

Jefferson, LA

About This Job

Overview:

Stewart & Stevenson is Now Hiring a Parts Manager at 4800 River Rd. Jefferson, LA 70121.

Responsible for overall and daily management of parts department operations and staff.

Responsibilities:

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Oversee the daily operations of the parts department.

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Assure adequate manpower and supplies are available to complete work assignments.

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Resolve issues regarding parts or manpower shortage.

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Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.

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Ensure effective part warehouse processing, flow, and strategy.

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Develop and manage annual departmental budget.

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Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.

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Monitor gross profit levels.

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Review and utilize P&L statements.

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Assess departmental performance regarding quality of service and customer satisfaction.

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Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.

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Maintain a clean and safe work environment.

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Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.

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Identify need for and implement process improvements.

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Develop marketing plans with sales and marketing departments to develop and increase parts department business.

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Contact customers to generate additional business.

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Plan and direct complete physical inventory annually.

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Establish work standards and evaluate parts department staff's performance.

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Identify, address, and implement employee development and training opportunities.

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Hire, counsel, and discharge parts department staff as necessary.

Qualifications:

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Ability to organize and direct oneself and effectively supervise others.

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Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

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Possessing the trait of being organized or following a systematic method of performing a task.

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Ability to convince a group of people to work toward a goal.

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Ability to utilize the available time to organize and complete work within given deadlines.

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Ability to communicate in writing clearly and concisely.

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Ability to find a solution for or to deal proactively with work-related problems.

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Ability to comprehend complex technical topics and specialized information.

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Ability to communicate effectively with others using the spoken word.

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Ability to take care of the customers’ needs while following company procedures.

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Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:* High School Diploma or General Education Degree (GED) required, and four to ten years related experience.

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Associates or Bachelor's Degree strongly preferred.

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Some college strongly preferred. Prior experience in a parts department required.

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Prior experience in a customer service department required.

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Strong technical product knowledge required.

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Prior managerial experience required.

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Prior sales experience (retail and wholesale) required.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Working Conditions:

Parts department environment. Parts storage area may not have air conditioning.

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