Outage Dispatcher (Shift)

The Opportunity

Company, Department:

Nova Scotia Power, Regional Marketing Control Centre

Location

: Halifax, Nova Scotia

Type of Employment:

Regular, Full Time

Salary

: $36.96 per hour as per IBEW Collective Agreement Local 1928

Closing Date:

December 11, 2025

Reference

: 2025-4910

We are looking for two (2) Outage Dispatchers (Shift) to join our Control Centre Operations team in Ragged Lake. This position reports to the Manager, Distribution Control.

Key Elements Of This Role Include

- Monitor and dispatch field crews for trouble work based on company dispatch guidelines.

- Dispatch and complete trouble calls and incidents in ADMS, ensuring efficient response to outages and trouble events while prioritizing public and employee safety.

- Evaluate and prioritize trouble calls, coordinating crews efficiently in accordance with dispatch guidelines.

- Verify accuracy of trouble calls using available tools to ensure optimal use of work resources.

- Inform and coordinate with stakeholders (Schedulers, Supervisors, etc.) when events deviate from forecasted trouble expectations or durations.

- Update and maintain Estimated Time of Restoration (ETR) information for trouble calls in ADMS.

- Maintain accurate resource data, including crew complement, contact information and vehicle data across ADMS, GE APM (Control Centre Apps), and TurboNet (mobile radio systems).

- Monitor and track lone-worker status via mobile radio systems.

- Dispatch internal and external crews during storm response in coordination with field crew leads.

- Potential to dispatch emergency inspector work (day/night).

- Support planned outage execution by managing the automated call-out and modelling process.

- Support disconnect/reconnect work, including taking responsibility for renovation reconnects after 3:00PM.

- May be required to work overnight or adjust schedules on short notice to support operational needs, including storm or emergent events.

These Skills Will Make You Successful

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

- The ideal candidate will have a minimum five years’ experience working in an operational environment with experience coordinating internal and external resources to meet productivity standards.

- You are a team player with a strong customer service ethic, and you possess excellent communication and relationship management skills with the ability to manage difficult conversations.

- You have and are able to demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize in a continuously changing environment.

- The incumbent will also have and is able to demonstrate an intermediate knowledge of MS Office, experience with computerized planning software.

- Demonstrated knowledge of Maximo, ADMS, CIS and Service Hub or equivalent experience would be considered an asset.

- Experience with T&D Operations and dispatch is considered an asset.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you.

The perks of joining our team? We offer:

- Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.

- Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.

- Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.

- Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQIA+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.