Operations Supervisor, Fraser Valley

Branch: Gas Affiliation: Management & Exempt

Employment Status: Full-Time Regular

Expected Hiring Range: $100,500.00 to $118,200.00 Annually

Short-term Incentive Eligible: Yes

Workplace Flexibility: No

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

As an Operations Supervisor reporting to the Operations Manager – Fraser Valley, you will lead a team of skilled field professionals to ensure the safe, reliable, and efficient delivery of energy across FortisBC’s Fraser Valley zone. This role is central to managing daily operations, capital projects, emergency response, and maintenance activities while fostering a culture of safety, collaboration, and continuous improvement.

In this role, you will:

- Lead Field Operations: Supervise a team of skilled field resources to meet daily operational demands across system operations, capital construction, service installations, maintenance, and emergency response.

- Optimize Resource Allocation: Collaborate with dispatchers to maintain staffing levels, assign and prioritize work, and manage contracted services.

- Coach and Develop Staff: Participate in hiring, onboarding, and training. Provide coaching, manage attendance, and address performance issues.

- Ensure Quality and Compliance: Travel to work sites to oversee work quality, solve technical problems, and ensure compliance with standards and service level agreements.

- Champion Safety: Promote a safe work environment, enforce safety procedures, and participate in incident investigations.

- Manage Budgets and Assets: Oversee costs related to staff, facilities, vehicles, tools, and equipment. Approve invoices and contracts, and report on variances.

- Engage Stakeholders: Build effective relationships with internal teams, customers, contractors, municipal agencies, and emergency personnel.

What it takes:

- Bachelor’s degree or Diploma of Technology in a related discipline.

- Certified member in the Applied Science Technologists & Technicians of BC (ASTTBC) or equivalent professional designation.

- 4 years of field experience in a leadership role, or equivalent combination of education and experience.

- Knowledge of operational systems, work methods, and FortisBC procedures.

- Familiarity with safety management and Site Safe Work Planning.

- Proficiency in MS Office and enterprise systems.

- Understanding of HR policies, labour relations, and collective agreements.

- Strong mechanical aptitude and field problem-solving skills.

- Ability to manage competing priorities and respond under pressure.

- Effective verbal, written, and electronic communication skills.

- Conflict resolution and emergency coordination capabilities.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.