Operations Administrator

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Reports to Administration Manager (CA) and collaborates with Delivery, Service, and Customer Experience teams to process work orders, and deliveries, support overflow calls, maintain accurate customer accounts, and reconcile delivery inventory.

What you’ll do:Process daily service work orders:

- Communicate discrepancies or issues to the appropriate contact

- Receipt of goods, materials, and labor in purchase order workflow

- Ensure work orders are processed in a timely and efficient manner

- Review open work orders and work with the service coordinator/technicians to resolve

- Ensure accuracy of asset movements and contract set up

Coordinate and communicate with customers:

- Validate and review customer account information to ensure compliance and accuracy. Update system information as required and obtain any missing information as needed

- Provide additional support to the logistics team as necessary including but not limited to answering calls, facilitating service and delivery, etc.

Posting daily truck deliveries in database including:

- Researching and correcting any posting errors or issues with auto-post Maintain MDELs (general and inactive tank projects)

- Re-pricing deliveries when necessary

- Communicate discrepancies or issues to the appropriate contact

Administrative & Coordination

- Manage OT codes

- Search LSD

- Maintain MDELs (general and inactive tank projects)

Delivery & Forecasting Support

- Close ETA and OOG logs upon delivery confirmation

- Manage special delivery requests and forecasting logs (with exceptions)

- Resolve delivery disputes and exceptions

- Handle customer callbacks (ETAs, access issues, missed deliveries, impacted due dates)

- Review EODs and PD tool updates

- Monitor Costco deliveries

- Support 4Oil calls and manage 4Oil+Rent inboxes Create orders and service requests

What You bring:

- College Diploma or Equivalent Applied Training

- 1-3 years of relevant experience

- Applied Knowledge & Procedural Understanding

- Proficiency in ERP/CRM platforms (e.g., SAP, Oracle, Salesforce) and Microsoft Office Suite.

- Familiarity with inventory reconciliation and discrepancy resolution.

- Adaptability and proactive problem-solving.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

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