Office Administrator

Role:

Office Administrator

Our Vision:

RigUp is where the best workers power the world’s most successful projects. We are united by a common mission: to deliver services and technology that fundamentally change how skilled workers and the businesses they serve get hard work done.

Job Description:

A Customer Service Representative II/Procurement Help & Training Specialist position responsible for providing advanced customer support, training, and problem resolution while managing invoice processing, vendor relations, and internal department communications.

Responsibilities:

- Provide advanced customer support and problem resolution

- Train and mentor other CS staff members

- Research and reconcile customer accounts

- Resolve payment delays and disputes

- Process and track invoices

- Communicate with procurement, finance, and operations departments

- Document communications and resolutions

- Investigate and resolve account discrepancies

- Prepare correspondence and fulfill customer needs

- Maintain professional vendor relationships

Skills and Qualifications:

Required:

- Extensive customer service experience

- Excellent verbal and written communication skills

- Proficiency in Microsoft Office

- Experience in account reconciliation

- Strong problem-solving abilities

- Documentation and record-keeping skills

- Professional conflict resolution abilities

- Detail-oriented approach to work

Preferred:

- Open Invoice experience

- Training/mentoring experience

- AP/Procurement experience

- Experience in vendor relations

- Knowledge of payment processing systems

- Experience with account research

- Demonstrated leadership abilities

- Strong interpersonal skills

Job Details:

Location: Spring, TX

Schedule: Monday-Friday, 40 hour week

Pay: $32/hr