Kinder Morgan

Network Control Technician

LocationHouston, TX
Job Typefull_time

About This Job

PRIMARY PURPOSE:

For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not

limited to digital/analog microwave, MPLS, VSAT, DSL, PL)

Utilize software and hardware tools (including but not limited to Solar Winds, Cisco, Juniper, NEC,

Nortel, and microwave EMS) to identify, diagnose and drive resolution of problems and factors

affecting network integrity

On a regular basis, perform complex testing and analysis of all elements of the telecommunications

network to include data, voice, video and SCADA

Apply problem solving skills and break down complex problems into solvable segments

Regular and direct interface with customers, vendors, field technicians and network engineers


(internal and external)

Accurately and effectively document network troubles utilizing current problem resolution (ticketing)


system

Ensure smooth transition of shift turnovers through verbal and written communication
Ensure ongoing improvement through evaluation of current processes
Maintain accurate and current contact information with supervisor and department members
Deal with a wide variety of people and personalities with tact, courtesy and professionalism
Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
Maintain a regular, dependable attendance, and high level of performance
Maintain a high regard for personal safety, the safety of company assets and employees, and the


general public

Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift


change may occur with little advance notice

May be required to carry a company-provided cell phone/pager and be available to respond during


working hours and occasionally during non-working hours

Other daily, weekly and monthly duties, and special projects as assigned Other responsibilities: The

above statements describe the general nature and level of work being performed. This position may

perform other duties as assigned.


Position Requirements


MINIMUM REQUIREMENTS: EDUCATION:

High school diploma or equivalent experience is required

Associate or Bachelor's degree in a telecommunications field is desirable


EXPERIENCE/SPECIFIC KNOWLEDGE:

Minimum 1 to 3 years direct work experience in network operations or telecommunications with

proven troubleshooting skills in the area of telecommunications and data networks

Working knowledge of data, voice, video and SCADA network components
Proficient with OSS applications, and incident tracking systems
Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets and information retrieval
Must possess and maintain a valid driver license and a driving record satisfactory to the Company and its insurers
Must be able to perform all essential functions of the job


COMPETENCIES, SKILLS AND ABILITIES:

Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules and adhere to work schedules
Strong analytical skills and logical thought processes, with ability to identify and resolve complex network problems
Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
Organize and prioritize daily work, and maintain strict confidentiality
Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels

of the organization as well as external customers

Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
Adaptable to organizational change
Ability to identify expectations in an employee/employer relationship
Possess and utilize excellent customer relations skills
Highly self-motivated with ability to perform the required and expected duties with minimal supervision


WORKING CONDITIONS:

Overtime is required and anticipated
24x7x365 operation; scheduled rotating shift work; shift change may occur with little advance notice
Secured, control center environment
Teamwork environment
Less than 10% travel anticipated


PREFERRED EXPERIENCE, SKILLS, ETC.:

Understanding of gas pipeline monitoring helpful
Telecommunication or IP networking-oriented certification, or progress toward certification desirable
Experience working in a 24x7x365 environment highly desirable

*Position may be filled at various levels depending on experience and job skills of successful candidate.

This position includes a discretionary annual incentive plan.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.


#LI-Hybrid

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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