Ergon Inc.

Mobile Field Service Technician (Small Engine Mechanic)

Columbus, OH

Full-time

About This Job

Large, private company has an opening for a mobile, in-the-field Area Service Technician, to cover the SE Ohio area (Columbus and surrounding areas).

Seeking experienced mobile field mechanic to provide service technician support and equipment diagnostics in the SE Ohio territory. The Area Service Technician is responsible for troubleshooting, diagnosing, and repairing specialized pavement preservation equipment including company rental fleets and customer equipment in the field across their designated territory. Additionally, responsible for the routine and preventative maintenance of company rental fleet units, as needed. Area Service Technicians conduct diagnosis, repair work and are knowledgeable with all equipment product lines such as crack sealing melters, mastic melters, sealcoaters, and pavement routers. They consistently deliver a positive customer experience, anticipate customer needs, suggest alternatives, provide solutions, and execute high quality work consistently.

This position offers a competitive salary + bonus potential, and an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Vision, Holiday, Personal, Sick Time, Maternity Leave and more.

Specific Duties

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Employee is responsible for productive diagnosis, repair, and replacement of general equipment/vehicle parts and accessories while complying with company safety and customer service programs, as well as established policies and procedures and municipal, state, and federal

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Perform additional tasks pertaining to oil changes, electric and mechanical repairs on all equipment

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The employee shall provide technical support for customers who have purchased or will purchase equipment

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Deliver parts, equipment and pallets of material to customers in assigned territory/region. Delivery shall be carried out with and/or without trailers and will involve, at times, manually unloading boxes weighing 30-40 lbs. The delivery tasks may occur on a daily basis. Delivery may also involve transporting equipment from on-location to another (in and out-of-state) and demonstrate operation of the equipment.

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Daily record keeping of sales, customer contacts, mechanical service, parts and technical support with records shall be provided every week.

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Maintain contact with customers within their geographic region of responsibility with frequent visits and/or telephone contact as required to satisfy the customers' needs and company goals.

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Responsible for supporting all regional sales activities to increase the sales of products by working with all government agencies i.e. states, cities, counties and airports as well as the private sector i.e. contractors, consulting engineers, etc.

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Responsible for products including but not limited to, all pavement maintenance products and equipment, replacement parts and any other related products for the pavement maintenance sector.

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Responsible for supporting service/sales to regional customers under the direction of the Regional Sales Manager. Assisting with management of the equipment rental fleet, delivering equipment, providing field technical or troubleshooting support, equipment delivery and/or training for customers as needed/directed by Regional Manager and Territory Managers.

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Required to have thorough knowledge of sales and mechanics with applicable physical capabilities to perform equipment demonstrations, equipment repairs and travel from a home base as required.

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Training programs to educate customers and potential customers on current pavement maintenance techniques, equipment start-ups, Trade shows, introduction to new products and accessories and/or new equipment.

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Visits to customers shall include problem solving, machinery start ups, seminars, public relations and maintaining the company's professional image.

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Suggest new recommended changes to products either by what is experienced in the field or from customer comments, suggestions or ideas made in the field.

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When in the office be prepared to assist and answer all technical questions.

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Complete and submit necessary documents and reports in a timely manner, as needed, including but not limited to: Customer notes and updates in Salesforce, expense reports, call/activity reports, vehicle and driver DOT and compliance documentation, service/work orders, and other documents, as needed.

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Coordinate service, start-up and delivery training demonstrations of equipment, as needed.

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Assure that all demonstration and rental equipment is maintained in good-working, safe, and reliable condition.

Qualifications

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High school diploma or GED; technical certifications desirable

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Minimum 5+ years related work experience

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Completed advanced Service Technician training programs (or proven equivalency)

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Advanced mechanical aptitude and familiarity with variety of tools and their safe use/operation

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Knowledgeable with all equipment product lines manufactured or resold by the company

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Valid US Driver's License with acceptable driving history. Physically able to drive long hours both in and out of state, and may require odd or long work hours/days.

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Ability to troubleshoot and problem-solve while working under pressure or with deadlines

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Ability to work independently, be self-directed and take initiative in prioritizing and executing work responsibilities

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Physical ability to perform job functions including but not limited to: standing, sitting, bending, squatting, or remaining in uncomfortable positions for extended periods of time, lifting/moving large, bulky and/or heavy items (50 lbs. or more) frequently, working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather

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Must possess a high degree of safety-awareness

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Display and encourage a positive attitude, work well with others

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Desire to support customer's needs and provide outstanding service and deliver quality work

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Ability for local travel, as needed

We are an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR.

Mobile Field Service Technician (Small Engine Mechanic)

About This Job

Specific Duties

Qualifications

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