Field Service Technician

Health Insurance (begins first day of employment)

Retirement

Health Savings Account

Dental

Vision

STD, LTD

Term & Accidental Life

PTO

Floating Holidays

Paid Holidays

Continuing Education Benefits

Performs all essential duties and responsibilities.

Performs all duties and responsibilities with quality and in compliance with OSHA and APPA standards.

Maintains positive attitude and cooperates with co-workers, management, and residents.

Arrives to work on time and works diligently throughout the day.

Ensures all equipment is safe to use prior to operating.

Keeps company vehicle and workspace clean and organized.

Operates all equipment in a safe manner.

Completes all Service Work Orders in a timely manner, and updates or adds equipment to system documentation where appropriate.

Arrives on time to schedules jobs and completes them efficiently according to Department standards.

Demonstrates the ability to work alone and with others in a team environment, maintain appropriate, respectful interrelationships with co-workers.

Demonstrates the ability to comply with all employer/department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Demonstrates the ability to effectively communicate orally with co-workers and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.

Demonstrates the ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.

Demonstrates the ability to occasionally work extended, weekend and / or evening hours.

Demonstrates the ability to respond swiftly, rationally and decisively to emergency situations.

Ensures all correspondence and forms follow Utilities’ guidelines, are accurate, and free from errors.

Meets customer service standards established by Department Head.

High School diploma required. College degree in telecommunications or computer science/technology or three (3) years in a related customer and/or technical support role preferred.

Solid knowledge of networking and electrical codes and standards relative to residential or commercial communications cabling including basic networking troubleshooting on PC/Mac, familiarity with Small Home and Office (SOHO) networking routers/switches.

Must be able to demonstrate attention to accuracy on all duties and responsibilities.

Ability to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexible.

Ability to interact with all levels of staff including senior management, internal and external customers.

Strong interpersonal, written, and oral communication skills.

Self-motivated and directed, with keen attention to detail.

Able to effectively prioritize tasks in a fast-paced environment.

Strong customer service orientation.

A valid Indiana driver’s license required.