Manager, Security Operations Center - ONSITE

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Provide strategic planning and operational oversight of the 24/7 Exelon Security Operations Center (ESOC). Develop, recruit, and retain a diverse and high performing ESOC workforce. Evaluate performance, foster teamwork and collaboration, and provide mentoring to team members. Supervise and oversee work assignments of ESOC Supervisors, Leads and Operators, ensuring that alarms, calls and other inquiries and requests are handled in a professional and expeditious manner, consistent with Exelon policies and procedures. Supervise and provide guidance to the Senior Instructional Designer on creating and delivering entry level, in-service and specialized training for ESOC staff and others. Provide a proactive quality control function for ESOC responses. Provide stakeholder input on strategic roadmaps for enterprise security systems strategy and enhancements. Act as the subject matter expert for ESOC Operations. Coordinate and liasian with other Corporate Physical Security units, OpCo Security teams, CISS and Business Units on response and ensuring follow-up activities are completed. Work with Security Support Team to identify technological and personnel behaviors that create unnecessary work for the ESOC. Ensure compliance of ESOC Operations with Management Model and regulatory standards. Plan and coordinate security system outage response. Assist with testing and evaluating new technologies. Manage the Security Operations Center budget. Create and deliver professional presentations and reports, both written and oral, to key stakeholders.

- Manage and lead the 24/7 activities of the ESOC, including guidance to ESOC Supervisors and Operators

- Provide oversight to the ESOC training program

- Interact with Corporate Security leadership and peers, OpCo Security teams, Business units and Outside entities

- Manage the ESOC budget

- Perform administrative tasks

Job Scope

JOB SCOPE

- Lead a staff of 30-40 employees

- Interact with local, state, and federal law enforcement agencies, Business Unit management, and Exelon Operating Companies, both domestically and internationally

- Manage the annual budget for the Security Operations Center

- Work independently

Minimum Qualifications

MINIMUM QUALIFICATIONS

- Bachelor's degree in related field, with 7+ years of relevant experience - In lieu of degree, 9+ years of relevant experience

- Strong communication skills, both written and oral

- Knowledge of PC/desktop workstation applications: Microsoft Word, Excel, Outlook, PowerPoint, etc.

- Ability to learn - Exelon business structure, ESOC policies and procedures, Exelon NERC CIP policies and procedures, substation operation, gas gate station operation, and relevant policies and procedures

- Ability to work effectively under high stress situations and over evenings and weekends when warranted

- Ability to rapidly assess and respond to life safety and security incidents

- Ability to provide 24/7 monitoring support

- Experience managing budgets

- In lieu of degree, 9-12 years of relevant experience

Preferred Qualifications

PREFERRED QUALIFICATIONS

- Advanced degree

- People leadership experience

- Proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, , DMP, D3, JIRA,

Benefits

Benefits

- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $119,200.00/Yr. – $163,900.00/Yr.

- Annual Bonus for eligible positions: 20%

- 401(k) match and annual company contribution

- Medical, dental and vision insurance

- Life and disability insurance

- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

- Employee Assistance Program and resources for mental and emotional support

- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

- Referral bonus program

- And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.