Manager - Remittance Processing & Systems

the salary range for this position is dependent on experience level ranging from $114,000 to $142,916.

Job Summary

Directs all day-to-day operations for Remittance Processing within the Revenue Recovery cycle and ensures timely and accurate processing of customer payments from receipt through banking deposits consistently across the operating companies of Avangrid Networks, capitalizing on synergies where possible. Manages daily operations of Bill Print and Electronic Bill Presentment functionality.

Key Responsibilities

- Manages a department of 8+ employees

- Financial responsibility for the accurate and timely processing of customer payments at Avangrid Networks of approximately $5 Billion.

- Budgetary responsibility of external remittance vendors, bill print vendors and financial institutions is approximately $30M annually.

- Manages bill print processes which includes bill print and electronic bill presentment (over 33M invoices annually at a value exceeding $9.5B), payment correction tools, bill messages and communication strategies to decrease DSO and increase positive customer experience.

- Manages payment channels to increase positive customer experience and lowering the expense associated with processing payments.

- Manages over 20 third party services vendors, including: third party payment vendors, bill print vendor, credit card merchant service provider, electronic bill presentment, kiosk, credit card processing, lockbox and depositing financial institutions.

- Manages Remittance Processing representatives responsible for decisioning unapplied payments, reconciling accounts, issuing refunds, completing clarification, processing returned items.

- Ensures compliance with all Sarbanes Oxley, Internal Controls, NACHA, PCI and Regulatory requirements as it relates to payment channels.

- Collaboration with functional business groups to understand and define business requirements, identifying solutions and coordinating the implementation of the solution in the States of NY, CT, ME and MA.

- Collaborate with regulators, suppliers and internal/external customers to implement enhancements to remittance and depository products to meet the changing customer and market expectations.

- Coordinate and prioritize work, monitor and maintain performance targets for the business and third party vendors.

- 24/7 support for remittance and bill print third party vendors.

- Provide supervision, coaching, counseling and performance feedback to team members. Contribute to establishing and maintaining a work environment that is customer focused, recognizes achievement, rewards high performance, and promotes opportunity.

- Support and advocate on behalf of the Companies through testimony and discovery processes for all Avangrid Networks rate case filings.

Required Qualifications

- Education & Experience Required:

- Bachelor’s degree (or significant and advanced experience in this specific field for over 15 years) with a minimum of 7 years relevant experience required.

- Experience with SAP Customer Care Systems (CCS) and/or SmartCare Systems.

- Experience with Customer Service business processes in the areas of: Billing and Invoicing; Remittance Processing, Dunning, Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.

- Skills/Abilities:

- In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.

- The position requires developed leadership skills, analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.

- Ability to manage employees in a unionized and salaried workforce.

- Knowledge of customer accounting, general ledger system, customer billing, accounting, and remittance processing processes.

- Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.

- Excellent analytical, interpersonal, verbal and written communication skills.

- Proficient in Microsoft Excel, Word, and Power Point applications

- Strong problem solving, prioritization, and project management skills

Preferred Qualifications

Competencies

- Growth & Continuous Improvement

- Initiative & Change

- Focused on Results

- Customer Centric (internal and/or external)

- Communication

- Collaboration

- Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Company

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date

September-11-2025